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Hi Goat.2026β π
Your proximity sensor might be faulty. If so, the headset won't notice your face, "thinks" the headset isn't worn and the screen stays black.
The sensor can be replaced, for example by fix my Oculus if you are in the US, in other countries use google and search for vr headset repair services.
In case, you want to talk with support....you can do that via email, chat or WhatsApp HERE