Forum Discussion

qLUIGIp's avatar
qLUIGIp
Honored Guest
14 days ago

MY quest 3 don’t work

I contacted meta on May 8 that my oculus could  turn on, shows the turning on screen, the trouble shoot screen, but other than that it shows me a bright black screen, I’ve only used this oculus for a week then never touched it again. On may 8 I had 30 days to send my oculus to Meta but I didn’t.

Is there any way I could send it still?

ive tried everything, trouble reset, hard reset, 

still only shows me black screen   only used it for a week.

 I have the emails of the ship stickers from May 8 to send it to meta but I think it expired 

 

quest 3

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    14 days ago

    Hey there,

     

    We saw your post and wanted to lend a hand!

     

    Experiencing issues with your Meta Quest 3 headset can be far from ideal, especially when you've only been able to use the headset for only a week. We would love to provide you with the assistance needed to get back to enjoying your favorite games in the Metaverse, all we need you to do is to reach out to us privately so we can gather the information needed! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.
     

    We hope to hear from you soon!