My quest 3 isn't charging with my link cable but the quest 2 did.. anyone know why?
- 2 years ago
Hey everyone! I've gotten confirmation from the engineering and product team. It looks like when in use, the headset may adjust the charging rate to optimize battery performance based on factors such as temperature. For safety and performance reasons, your headset’s battery also may not fully charge if it is plugged in while in use and exceeds the optimal charging temperature. Once the device is no longer in use and its temperature has returned to normal, your device should resume charging to 100% while plugged in to charge.
When plugged into a laptop/PC, using a USB port that is not Power Delivery-compatible and capable of 18W+ will slow down charging.If you have any other questions or concerns, please don't hesitate to reach out to the support team through PM or back in this thread. We appreciate all feedback!