Need Help Recovering Hacked Instagram Account – "Request Help from Friends" Option Missing

Hello Meta Support Team and Community,

I’m reaching out for help regarding my hacked Instagram account.

Earlier, Instagram had a feature where we could recover our account by requesting help from two trusted friends. I have used this option successfully in the past, where I could send a request to selected friends and, once they accepted, I was able to reset my password and recover the account.

However, now when I try to recover my account and tap on “Try another way,” instead of showing the trusted friends option, it directly opens Chrome browser. There, I don’t see any option to request help from friends anymore.

At first, I thought this might be an issue with my phone. But I have tried the same process on 10+ different phones (friends and family), and the same thing happens on all of them. So it seems like this is a broader issue, not just with my device.

I am unable to access my account and I believe it was compromised. I have tried the usual recovery steps via email and phone number, but nothing is working for me. I really need help getting back into my account.

Can someone from the support team guide me on:

• Why the “Request help from friends” option is missing?

• How can I get that feature back or recover my account through other methods?

I would really appreciate any assistance. Thank you in advance.

Best regards,
[Shiva]