Forum Discussion

kf0916's avatar
kf0916
Protege
1 month ago

New Navigator is broken.

Broken one -> https://www.youtube.com/watch?v=6KC-sryWcgI
Good one -> https://www.youtube.com/watch?v=H9UuPKk86Sk

After a forced update yesterday, my Quest 3 firmware is now V2.1 with the new popular UI.
But I can't move the white bar, the bar with a little white dot on the left.
Normally when I point to the white dot, it should change to META logo but not.
It's really annoying every new update with new bug.
I have already done everything include Software Update Tool.
The last chance is to reset it, but I really hate to reset my headset.

10 Replies

  • Maccyb123's avatar
    Maccyb123
    Expert Consultant
    1 month ago

    It's a real pain in the US you know what, but it looks as if you've tried just about everything. You might have to bite the bullet and do a factory reset. It's probably the first thing Meta Support will tell you. But first, just in case,, have you reported the bug through the bug reporting tool on the headset? Maybe they can send a fix. 🤞 

  • Choleni's avatar
    Choleni
    MVP
    1 month ago

    Hi kf0916​ 🙂

    You can try updating the headset with steps described in the video.

    I know, you already tried the Meta Quest software update tool, but I would try this also before performing the factory reset..... good luck🤞

     

    • kf0916's avatar
      kf0916
      Protege
      1 month ago

      Thanks, but my Q3 is already latest firmware, can't use this tool to sideload same version.

      • Choleni's avatar
        Choleni
        MVP
        1 month ago

        kf0916​

        Then, if steve_40​ suggestion  also doesn't help, there is probably no other way than factory reset the headset.

        I'm not sure, if waiting for a bug fix makes sense...... so far I haven't seen complains about that issue from other users. 

  • steve_40's avatar
    steve_40
    Honored Visionary
    1 month ago

    Fully power off your headset, let it shut down completely, then power it back on. It should fix glitches like that.