Solved
New Oculus account setup error OVR88948175
We run a VR lab at the University with 19 Oculus Rift and 4 HTC Vive stations, open to all faculty, staff, and students. We require each user to sign into Windows with their own University account, and to create their own Oculus account. Beginning in mid February, new Oculus users have hit a brick wall in their Oculus setup, with Oculus error OVR88948175.
Oculus is evidently trying to download something to "C:\Program Files\Oculus\Software", which requires admin privileges -- even though the Oculus software is already fully installed on the machine. If a user clicks the "Change Location" button and navigates into their own folder space, it has no effect:
The pathname in the dialog doesn't change -- which is an obvious bug -- and there's no way past this error. We've been discussing this with Oculus support, but their bottom line is: "we aren't able to provide much support for this situation, since we recommend using an admin account with the software." As my colleague put it to them, succinctly: "if the Oculus software only works for admins, it does not work for us." We are not going to provide admin accounts to everyone on campus.
We have been using Oculus hardware and software since the DK1. We've incorporated Oculus into our in-house VR software. Our lab is a seed for VR on this campus, and departments across campus are looking to us for experience and advice in setting up their own labs. Investment is set to grow exponentially. This was never a problem until a few weeks ago, evidently related to some recent Oculus software update. It affects only new users. Old users already set up with non-admin accounts continue to work.
Unless we can find a way past this roadblock, we can no longer recommend Oculus for a large-scale University investment in VR. There are many alternatives ...
Has anybody else hit this error? Any known work-arounds? Are we the only ones attempting to operate such a facility?
- I'd like to say, the above works:
REG ADD "HKU\.DEFAULT\Software\Oculus VR, LLC\Oculus\Libraries"
BUT - you have to understand the caveats -- as it did NOT work for me, just running it from a command prompt. The command above puts the info needed into the DEFAULT reg key. When a user logs in for the first time, they'll get a copy, and it will work. But, if you have logged in already -- then you need to add it to HKCU instead:
REG ADD "HKCU\Software\Oculus VR, LLC\Oculus\Libraries"
So, on new machines/builds, consider the HKU option above. For current users, do the HKCU line. Should fix -- worked for me. THIS IS NOT A SOLUTION - MARKING FOR VISABILITY
Hey guys! This thread seems to be pretty old with not a lot of recent activity, plus the information seems to be outdated. I'm going to be locking this thread so that users who may be having this same issue can create new threads instead. Be sure to provide as much information as you can about the issue you're experiencing. This way, support and other users may be able to help you find a solution!
