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fedepe's avatar
fedepe
Honored Guest
9 months ago

New Quest 3 locked on software update, impossible to fix.

Hi guys, I bought my first Quest 3 today. When I turned it on, it started a software update but it gets stuck there — the device keeps turning on and off without completing the update, and I can’t...
broke
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Glitch
help
helpme
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Meta Quest 3
quest 3
return
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Choleni's avatar
Choleni
MVP
9 months ago

Hi fedepe​ 🙂

fedepe wrote:

nd since I didn’t purchase my Quest 3 through the official Meta store, when I try to enter my device’s serial number on the website it gives me an error.

I guess, this is because the headset isn't linked to your account yet.

However, your experience is not a nice start to vr.🙁
You already tried to fix it..... although it should not be nessacarry to fix anything on a new device.

Return it and get a working device.