Forum Discussion

Kuttyplayz's avatar
Kuttyplayz
Honored Guest
11 days ago

No games are downloading or installing

I was having issues downloading a game, so i factory reset my quest, now nothing is installing or downloading so there is nothing on my headset. I am not part of the ptc. What do i do?

8 Replies

  • Seems multiple people have this since yesterday / today :/ same here unknownerror12 on all app download. 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hey Ktdatura 

       

      We would love to continue trying to figure this out if you would come talk to us that would be great.

       

      Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

       

      Thanks.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hey Kuttyplayz

     

    In order to troubleshoot we would like to speak to you over a PM so we can gather account details.

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Thanks so much.

  • There's nothing on your headset because you did a factory reset. That was a mistake.

    The downloading problem is probably a server error (others are having the same problem), so just wait until the servers are working again.

  • What steve_40 said. Also just in case check that your wifi is still connected after the reset. Probably is, but just in case. 

  • I left my headset on overnight as suggested by another user and it worked. Woke up to it working again and downloading