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Tay5644's avatar
Tay5644
Honored Guest
4 months ago

No light, No Charge, Not turning on

So two days ago, I playing vrc on my quest 2 with friends, then all of a sudden I crash (Which is normal on vrc), it seemed normal until I got into the oculus home and clicked on vrc. My whole sight was glitched and there was a lot of noises, and especially a noise to me that sounded like a tiny pop which after that turned off my headset. Now my headset doesn’t have a charging light, it won’t turn on, nor will it charge. I tried holding the power button along with the volume button. I changed cubes along with chargers and i’m still not seeing no light. Is there anything else I am not trying?? I’m a little bummed because I did make a lot of good friends on there that I won’t be able to see anymore. :(

4 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hey there Tay5644 !

     

    We saw your post and we'd love to help you out and get you back into the Metaverse - as you've tried your own troubleshooting, please can you get in touch with us via PM here (just make sure you're logged in!) or via email using this link

     

    We look forward to hearing from you soon!

  • I’m having the exact same problem with my son’s meta quest 2. If anyone finds a solution, could you please share. 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hi there Notlaroi,

       

      We see you're having similar charging issues within your son's Quest 2 and realize how it could certainly jeopardize his overall Metaverse experience. Therefore, for us to look into this in detail, we must request you to send us a PM allowing us to gather further details around this and provide you with the best possible assistance.

       

      • Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 
      • Next, click "Send a Message" to privately message us! 

      Please remember, you must be signed into the community first to send us a private message.