Forum Discussion

Bonniejoy's avatar
Bonniejoy
Honored Guest
6 months ago

No pick up/grip

I am very new to this and have only had my meta quest pro for a few days beverything was working perfectly. I was in the middle of an escape room and it suddenly doesn’t allow me to grip anymore. I can push things around and move them but I cannot pick up or open things like draws etc. what am I missing can any one help. 

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hello Bonniejoy!

     

    We just saw your post about the problems you're having with your controllers. It's not allowing you to grip anything in the game.

     

    One thing we suggest is checking if this happens with multiple games or just this one. If the issue is only present in this escape room game, you may need to contact the developer to see if this is a known issue.

     

    If you experience this issue with multiple games, you can try the following steps:

     

    Make sure the tracking cameras of the controllers are clean. Customers need to use the cleaning cloth provided with the Quest Pro, or a dry, non-abrasive microfiber cloth.

     

    Remove any unsupported third-party accessories that may affect tracking or pairing (such as controller covers, controller attachments, etc.)

     

    Power cycle the controllers:

    • Try rebooting the controller by holding down the Oculus/Menu button until you see the lights change.
    • If still not working, press Oculus or Menu button to ensure the controller is awake and flashing S.O.S. on the LED. The S.O.S. mode will blink in white with the S.O.S. pattern (3 quick blinks, 3 slow blinks, 3 quick blinks).
    • Restart the HMD via holding the power button until the Power Menu comes up. Use the Gaze Cursor to select Reboot.

    We hope this helps!