Forum Discussion
Dunno if they just pushed something out... or if I just happened to "fix" it. In a "last-ditch" effort, I did the following:
-Unplugged the link cable from my headset.
-Uninstalled the Meta Horizon Link from my PC.
-Went into the following folders and deleted the "Oculus" folder if it existed. [Note: Some of these folders are hidden, and if your install is on a different drive than C:\ you will need to look for it there.]
---C:\Program Files
---C:\Program Files (x86)
---C:\ProgramData
---C:\Users\[USERNAME]\AppData\Local
---C:\Users\[USERNAME]\AppData\LocalLow
---C:\Users\[USERNAME]\AppData\Roaming [Note: Under this folder I deleted: Oculus, Oculus Remote Desktop, and Oculus Client.]
-Went into C:\Users\[USERNAME]\AppData\Local\Temp and deleted ALL files. [Note: Some of these files may be currently in use by other programs; simply skip all of those when the "error message" flags.]
-Downloaded the latest install app for Meta Horizon Link from the site: https://www.meta.com/help/quest/1517439565442928/?srsltid=AfmBOop6_JXMeX7IHozTwYx8tUtDTKBAn_mI6zxcg5HuHcG5AsubLUMX
-Installed per normal and performed the reboot as requested after the install was complete.
-Opened the freshly installed Meta Horizon Link application and plugged my link cable back into my headset.
-The application will state it needs to be updated, perform this, and the application will reboot. For me, it then said that I needed to update the headset via the application. I did this as well.
-Finally, I put the headset on, connected to my PC via Link, and tested. It worked!
I know it's a lot of steps, and I'm not sure which of these ACTUALLY fixed the issue, but I hope this helps others!
I gave this a try and still nothing. Would you suggest any other options?
- TerrorPhi1 month agoExplorer
Unfortunately, I feel like I had tried everything else by the point I reached the steps above. Doing what you had already tried and what others stated were solutions. I honestly didn't think the steps I performed would work!
I'm sorry things aren't working yet for you. If I think of any other step that I tried that wasn't mentioned, I'll update it here.- MetaStoreHelp1 month agoCommunity Manager
Hello everyone!
We've been keeping track of post that have issues like this reoccurring and they seems to be popping up a lot, so we wanted to jump in to let you know that we're aware of the problem and have notified our team make this a priority. However we still need all of your help to get this problem resolved as quickly as possible. Please submit a bug report, these will all go to our engineering team who will continue to look into this to find a fix, the more bug reports we gather the easier it will be to find and fix.
Thank you all for all the troubleshooting that you have tried and for working with us to get this resolved!
If you have any questions, then don't hesitate to let us know, we're here and happy to help!
- SaltVR1 month agoHonored Guest
Any update on this? Have tried everything but to no avail.
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