Forum Discussion

QuirkyKookaburra415's avatar
QuirkyKookaburra415
Honored Guest
5 months ago

Not booting

Not able to to boot I tried hard boot and factory reset but nothing working still black screen don’t know what to do considering sending it back to get a replacement. I did watch it for like 8 hours but let it rest for like three hours 

 

 

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hi there, 

     

    Thank you for bringing this to our attention.  We understand that you are having trouble booting your headset and we're happy to help! First, we just want to check what troubleshooting steps that you have already tried and what Meta Quest headset you are using?