Forum Discussion

Weezy_C's avatar
Weezy_C
Honored Guest
11 days ago

Not connecting to controller or app.

I came home to play my new quest after only playing it for a few hrs yesterday when I first got it.  I had no problems.  Played it until the battery was nearly dead and put it away charging for the evening.  Came home today and its stuck on the select user screen.  Doesnt seem to recognize controllers.  Ive changed the batteries, cleaned the sensors, restarted, and wven did a factory reset but now it just gets to the screen where youre supposed to take the paper tab out of the battery.  Ive also reset both controllers.  The headset also wont connect to my app and the support bot is contunially telling me supports not available for my product which isn’t true.  The things still on warranty, I’m hoping its not faulty and I have to exchange it but I cant get any help.

1 Reply

  • steve_40's avatar
    steve_40
    Expert Consultant
    11 days ago

    Came home today and it's stuck on the select user screen.  Doesnt seem to recognize controllers.

    Your headset probably applied an automatic update. This often causes the controllers to stop working until you select your profile using hand tracking, and then the controller firmware will update once you get in. Factory resetting the headset was a mistake.

    and wven did a factory reset but now it just gets to the screen where youre supposed to take the paper tab out of the battery.

    At the "pull tabs from controllers" message, simply wait about 10 minutes and the screen will time out, and you should be able to continue setup.