Forum Discussion

Crionit9753's avatar
Crionit9753
Honored Guest
6 months ago

Ocolus Quest 1

I have an Oculus Quest 1 headset that’s become completely unusable. After a factory reset, it gets permanently stuck at the safety video screen during setup.

I’ve tried:

Factory reset multiple times

Boot menu options

Using the Meta Quest app to pair (both old and new versions)


But the headset:

Won’t move past the safety screen

Won’t pair successfully

And Meta’s site doesn’t recognize my serial number anymore


This device worked fine before, and now it’s completely bricked with no clear support path. I need urgent help restoring basic functionality, as I can’t use the headset at all in its current state.

Meta Quest
ocolus
ocolus quest 1
quest1

5 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hey Crionit9753 !

     

    We came across your post and wanted to try and lend a helping hand!

     

    As noted in our Help Center, Quest 1 no longer receives updates, but reinstalling the last eligible update may help with your current issue. However, this is not something we typically recommend because it may make your device unusable.

     

    We have heard some successful reports of using this method on older devices, and thought you may want to try it. Please note that doing so comes at your own risk.

     

    Requirements

    To update your Quest 1 headset:

    1. Power off your headset.
    2. Put the headset into USB Update mode by holding down both the power button and volume down button for 13 seconds. The USB Update Mode menu should appear.
    3. Use the volume buttons on the headset to select the Sideload update option. Confirm the selection by pressing the power button. The screen on the headset will turn black.
    4. Download and install the latest version of Android Debug Bridge (ADB) on your computer: https://developer.android.com/tools/adb
    5. Click yes to all prompts to install ADB Installer.
    6. Connect your Quest 1 headset to your computer using a USB cable.
      • Note: Do not remove the cable until all troubleshooting steps are completed.
    7. Open the ADB terminal on your computer. When you see the command prompt, type adb and press Enter. If you see a list of commands, you successfully installed ADB.
    8. In the terminal window, type adb devices and press Enter. In the terminal window you will see the Quest 1 serial number and Sideload to indicate the Quest 1 is ready.
    9. Download Quest software v.49 file on the computer: https://drive.google.com/file/d/1KT_8DHlGgOmXMcRIEDS6OWNpPlRhaL0r/view
    10. In the terminal window, type adb sideload and then drag and drop the downloaded v.49 file into the terminal window. It should add the file path to your command and look something like this: adb sideload C:\User\....
    11. Press Enter.
    12. In the terminal window, you should see the software start to download. Wait for the software download to complete, then you can unplug the headset from your computer.
    13. Attempt the Quest 1 set-up process again.

    We hope that your issue gets resolved soon, and if you have any other questions or queries, don't hesitate to message us privately (make sure you're logged in!) or via email, using this link. 

     

    Have a great day!

    • Ephedup's avatar
      Ephedup
      Honored Guest
      1 month ago

      This helped me, thank you! The steps for installing ADB (Step 4) are not clear.

      For anyone else, use the above link for the ADB download, then follow the link for "If you want the standalone Android SDK Platform Tools package,"

      That links here:
      https://developer.android.com/studio/releases/platform-tools

      Follow "Download SDK Platform-Tools for Windows" link. You don't need to install Android Studio.

      1. Extract the downloaded ADB zip contents
      2. Open Windows Command Prompt
      3. Type CD and then drag drop your extracted folder. Press enter. Command should look something like this:
      CD C:\Users\YourUser\Downloads
      4. Resume the above instructions at Step 7

      After the sideload, I did not need to wipe again. I was able to start using it from there. Thank you again!