Forum Discussion

JamieWillo2306's avatar
JamieWillo2306
Honored Guest
6 months ago

Oculus 2 not showing on account

My son is playing on his Oculus as I am typing this, logged into his account, playing his games.  However, he bought a game that is not compatible with his Oculus (I am Security).  

So I am trying to arrange a refund for the purchase, but when we click "refund" it says there are no devices on this account!!!  How do we get past this as the website wont even let me add his device onto the account.

Thank you in advance for any help/guidance.

game
refund
registering a new device

1 Reply

  • Choleni's avatar
    Choleni
    MVP
    6 months ago

    Hi JamieWillo2306​ 🙂

    I assume your son has a Quest 1, not a Quest 2 as you stated in the title?

    Because according to the store info the game is compatible with Quest 2.

    Anyway, you can contact MetaStoreHelp​ here in the forum and ask for a refund.

    They can help you with that.

    Click on their name, then click on the "message" button.