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Watshisface's avatar
Watshisface
Honored Guest
1 month ago

Oculus CV1 black screen.

META SUPPORT IS IMPOSSIBLE TO ACCESS AS THEY ARE NOT RECOGNISING MY EMAIL/PRODUCT ID/PRODUCT SALE NUMBER.

So ive had a CV1 for years now and initially had zero issues with the device. over the past few years it seems that the device is hit or miss as to whether or not it actually works. i dont know what facebook is doing behind the scenes but pushing updates that break working devices is evil. sometimes reinstalling it would correct the issues but now zero fix whatsoever.

so the issue is that i had  a fully working headset, not too long ago 3-5 days it was working perfectly fine went to sleep woke up the next day and now i have a black screen in the headset. 
White Light next to sensor, clear that the backlights for the screens are active. Oculus Mirror is a completely black screen. SteamVR i can see full motion detection, controllers working, Sound literally everything but the screen remains black
I have tried literally everything listed everywhere i can find as a fix.
i've tried different cables, different sockets, both USB and HDMI, ive tried reinstalling gpu drivers, rolling back, ive tried lots of different versions of the oculus app with clean installs, driver updates and restarting the pc an ungodly amount of times... Debug tool disabling proximity sensor to see if that was an issue. ive tried the beta test channel. usb power settings. different number of active monitors. 
im using a rtx 2060super its a fully supported gpu for vr and the cv1 so that isnt the issue. 

what am i supposed to do but throw this trash in the bin and never touch another facebook product again. id buy another secondhand if i knew it would work but at this point i dont really know if it would be worth the risk. 

black screen white x
Headset
Meta Quest
PCVR

3 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    1 month ago

    Hey there,

     

    We came across your post and wanted to help get your Rift S back up-and-running again!

     

    When you're experiencing display issues with your Rift S, you need to ensure Oculus\Support\oculus-runtime\OVRServer_x64.exe is using the same graphics device as your 2D Desktop. To fix this:

    1. Go to Windows Settings > System > Display > Graphics Settings
    2. Click Graphics performance preference
    3. Click Choose an app to set preference > Desktop app
    4. Locate your OVRServer_x64.exe. By default, this will be located as follows: C:\Program Files\Oculus\Support\oculus-runtime\OVRServer_x64.exe
    5. Click Add
    6. Set this to Power Saving then close the settings menu and click Save
    7. If this does not work or is already the setting selected, Performance Mode can be tried instead
    8. Reset the computer and test VR Desktop


    If these steps have been followed and they did not resolve the issue, please ensure the following:

    1. Navigate back to the Graphics performance preference and ensure OVRServer_x64.exe is still listed. If not, the setting was not saved.
    2. Ensure you clicked Save and closed the settings window BEFORE resetting their computer.

    If the OVRServer_x64.exe is still listed, try switching this to Performance Mode rather than Power Saving.

     

    If this still does not work, follow these steps:

    1. Open Windows Settings > System > Display > Graphics Settings
    2. Select Classic App from the drop down and click Browse
    3. Select the OVRServer_x64.exe
    4. Click Options > Power Saver > Save
    5. Ensure the "Power Saver" option has the integrated graphics device at the top of this menu.

     

    If the issue persists, you can easily get in touch with us at Support via PM - just click on our name to navigate to our profile, then click 'Send a Message' - we're here to help!

     

    • Watshisface's avatar
      Watshisface
      Honored Guest
      1 month ago

      I tried installing an older version of the oculus rift cv1 software and was able to reliably produce an image in the headset and in the oculus mirror so it seems the new version of the meta software is the issue for the device not producing an image what can you do about this because the current version that is forced upon me breaks my headsets functionality.