Oculus Go stuck at “Continue in the app” screen despite reset

My Oculus Go is no longer working properly. Let me explain:

Everything seems to be functioning fine — the battery, charging, remote, and screen all work as expected.

When I perform a reset, the Wi-Fi connection shows as excellent. The Oculus Go displays “Connected to Wi-Fi – Continue in the Oculus App.” However, when reaching the next step, the “Continue” button is greyed out, and the loading video spins endlessly, as shown in the photo below. I have no idea how to fix this.

A factory reset has already been done.

I’ve also tried exiting and rebooting the device, but the result is the same: the video won’t load, and the “Continue” button remains unavailable.

Thank you for your help!