Oculus Link Infinite Loading?

If you fit the Link requirements there are some things you could test out:

• Clean install of the PC app:
  1. Disconnect the Link cable from the computer.
  2. Disconnect your computer from the internet.
  3. Backup any necessary content.
     • You can find steps on how to do so here.
  4. Reboot into Safe Mode.
  5. Uninstall Oculus PC app using the Control Panel.
  6. Delete all Oculus folders from the following folder:
     • C:\Program Files
  7. Remove any Oculus folders from the following locations:
     • C:\Users\YourUserProfile\AppData
     • C:\Users\YourUserProfile\AppData\Local
     • C:\Users\YourUserProfile\AppData\LocalLow
     • C:\Users\YourUserProfile\AppData\Roaming
     • C:\OculusSetup-DownloadCache
  8. Restart your computer in normal mode.
  9. Reconnect your computer to the internet.
  10. Install Oculus PC app again using the setup tool from our website here.
  11. Reconnect the Link cable and re-test the headset.

AMD also has some issues with recent drivers so you might want to try rolling back just in case.

After that, I'd recommend reaching out to the support team with your logs:

1. Open the Run window (Windows key + R).
2. Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe
   • The above link is the default directory. Bear in mind that if you installed the Oculus PC app to another drive you will need to update the command with the correct file path.
3. Select the checkbox next to ‘Full logs’.
4. Select "1 day" from the "Collect last" drop down list.
5. Wait for the log collection to finish. This can take some time to complete.
6. The program will automatically generate a zip file containing your logs, which will be saved to your desktop.
7. Attach the newly created zip file to your next support response.