Oculus quest 1 apply update stuck
Hi got a used oculus quest one it was factory reset and when I set it up with new account it set update 1 of 2 will restart now its been 4 hours still saying the same thing help
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Hey there Anonymous! Welcome to the VR family! We see your initial VR experience hasn't been the best so far, it's definitely never fun waiting on updates. We'd love to help het you in the game! Here are some tips to help get your device past the initial updates:
- If you haven't already, plug your Quest in with the charger that came in the box.
- Wait at least 30 minutes, or until your device is sufficiently charged.
- Your updates should resume automatically while your headset is plugged in and charging.
- If the updates don't resume within 1 hour, please reboot your headset.
We hope this helps!
Hey there, Anonymous! We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!
i have the same problem and your solution is not working
jc0607 running across the same problem? Have you tried rebooting the headset or letting it die before charging it for an automated update?
My headset has been updating for 2 and a half days I've let sit for 24 hrs still doing it. I've restarted it still dose it. And I've done the last resort which was reset the whole headset. Still updating. What do I do. Please help me.
Hi again, Teddy.uwu. We're just stopping in to see if you still need our assistance. If not, let us know. We hope to hear back!
- I'm having this issue as well.I've tried:- Factory resetting the headset;- Discharging it completely;- Letting it "update" for multiple hours while plugged in.@MetaQuestSupport Can you give us the zip file for the latest Quest 1 software to sideload it with adb? I think this could be our best bet at resolving the issue.Thank you!
- Hi,To avoid confusion, I just want to note that I'm Jeque6, not VXR9. In the current state the headset is in, I don't have access to the screenshot tools, but I took a picture of the screen.What happens is that during the initial update process, the first update (1 of 2) downloads fine, but the system restart indefinitely when it tries to apply it.The expected behavior is: After the message "Applying update 1 of 2. The headset will restart in a moment.", the headset would restart and start downloading update 2 of 2.The current behavior is: After the message "Applying update 1 of 2. The headset will restart in a moment.", the headset restarts and keeps applying update 1 of 2 after the restart. It does this indefinitely.
How did you go with fixing this? having the same issue
Was this ever resolved?
The updates did install and the unit is functioning.
But, performance isn’t quite as expected. Load time at startup is still painfully slow. Loading apps is also slow.I completed a factory reset thinking this would correct the issues, but still slow.
What do you mean by performance isn't quite as expected? The Quest 1 won't be getting any performance enhancing updates going forward so it may start to feel slower and slower compared to more modern devices.
Performance has to do with the following:
”Boot time” at startup. This is still really slow.
Starting and switching apps is also really slow.
Some in app items not working. For example, when using the browser, the “keyboard” won’t load sometimes.
To answer a previous question regarding charging the unit for two hours—I’ve seen the light both white as well as green.
Slow in relation to what? I guess I'm trying to identify whether you're saying it's slower after doing the recent update or if you were expecting the update to improve the general performance of the Quest 1?
I let a neighbor use it. When I got it back, it was super slow compared to how it used to run.
I was thinking a factory reset would restore performance.
But, I had issues with the update. After the update did install, performance didn’t return as expected.
it works, just not as it did before.
It might be worth checking to see how much space you have used up on your device. If you're filling up the hard drive it might be worth considering limiting the amount of apps/games you have installed to see if that helps. I haven't heard of any issues with the latest Quest 1 update, and all of the updates the Quest 1 receives now are just bug fixes and security updates. It may be worth putting in a bug report to see if there's something the engineers can investigate.
I let it update while plugged in for about one more day and it eventually managed to unstuck itself...
How long did you leave it to update for in total for? Its been a whole 24 hours 😞
Hey there CuloDiGreco! We're understand you're experiencing a delay in updating your Quest software and we get how much of an inconvenience this can be. Not to worry, we are here to lend a helping hand!
Have you tried the previous troubleshooting steps provided to see if that helped? Please see them below:
- If you haven't already, plug your Quest in with the charger that came in the box.
- Wait at least 30 minutes, or until your device is sufficiently charged.
- Your updates should resume automatically while your headset is plugged in and charging.
- If the updates don't resume within 1 hour, please reboot your headset.
If you're still having experiencing this delay, please reach out to us so we can look into this further. We are always here to help!
I have the same problem, here is a capture of the Meta Quest (latest version 245.1.0.16.120) application in Android:
