Forum Discussion

Dragoneyr's avatar
Dragoneyr
Explorer
3 years ago
Solved

Oculus Quest 2 not charging

I cannot submit a support ticket, it refers me back to store.facebook.com, so I'm afraid I'm going to have to describe my problem here.

My name is Patrick, I've bought my Oculus Quest 2 at that time around Halloween of 2021 and my headset refuses to charge. I've tried with the official out of the box charger + cable, after which I've tried with the official charger and my own cable, my own charger with official cable and my own charger + cable. None of the options worked. Unplugged my wall socket, outlet, redid, changed wall outlet with all 4 combinations as mentioned earlier, nothing, just a battery icon with no charge in it, with an electric discharge sign.

It refuses to boot up. 

charge
charging
Quest 2
unable to charge my headset
  • MetaStoreHelp's avatar
    MetaStoreHelp
    3 years ago

    Hi there! We're sorry to hear you had a hard time navigating the new site. We'd be happy to assist you so you can get in touch with our support team. If you visit the site on a desktop, you'll see 'Support' in the top right. If you hover over Support, a drop down menu will appear where you can select 'Meta Quest'.

     

    From this selection, you will be taken to a new page where you will find a blue button to 'Get Support'. Once you select Get Support, select Meta Quest again. From here, you'll be able to select 'Meta Quest 2, 'Headset', 'Charging or Power', and then select the issue you're having. You should see some articles to help troubleshoot your issue, but if none of those work you'll press "This doesn't solve my issue". On the next screen you'll be able to reach out to our support team via chat, email, or WhatsApp.

     

    We hope these steps help get you in contact with our team. Let us know if there is anything else we can do for you.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    2 years ago

    Hey guys! If you have tried charging with another cable, charger, or outlet for 2 or more hours and nothing has changed, the last step would be to do a factory reset. If the issue still persists, please PM us so we can further look into it. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you! 

  • iamsylentjoe.2023's avatar
    iamsylentjoe.2023
    2 years ago

    The hard reset and letting the device charge over night cleared up the error of only charging to 30%. Thanks for following up!

42 Replies

  • Dragoneyr's avatar
    Dragoneyr
    Explorer
    3 years ago

    I would like to add to it I've been wanting to send my Quest 2 back, but I don't see an option to do that anywhere, so bonus kudos if that could also be answered on how to do that in case the replies don't work out - which I have a faint feeling that it won't.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    3 years ago

    Hi there! We're sorry to hear you had a hard time navigating the new site. We'd be happy to assist you so you can get in touch with our support team. If you visit the site on a desktop, you'll see 'Support' in the top right. If you hover over Support, a drop down menu will appear where you can select 'Meta Quest'.

     

    From this selection, you will be taken to a new page where you will find a blue button to 'Get Support'. Once you select Get Support, select Meta Quest again. From here, you'll be able to select 'Meta Quest 2, 'Headset', 'Charging or Power', and then select the issue you're having. You should see some articles to help troubleshoot your issue, but if none of those work you'll press "This doesn't solve my issue". On the next screen you'll be able to reach out to our support team via chat, email, or WhatsApp.

     

    We hope these steps help get you in contact with our team. Let us know if there is anything else we can do for you.

    • Dragoneyr's avatar
      Dragoneyr
      Explorer
      3 years ago

      Yup. That did the trick. I thank you very much! Let's see if everything is going to be hunky dorry now 🙂

    • Jam-_-'s avatar
      Jam-_-
      Honored Guest
      3 years ago

      I have a no charging headset. The chat box is not manned, no return address  ,no phone number, ne email address. 

      What to do and no where to go.

      Can I send it for repair please somewhere in UK.

      9 months old unit only.

      Easy to buy. A nightmare to get it looked at.

      Twitter might help ?

    • Jeremiah51's avatar
      Jeremiah51
      Honored Guest
      2 years ago

      I’m having the same issue I have a USB-C cable plugged into my Xbox and it’s charging but any time I turn it on and it still says one percent and then all the way to 0% and anytime I try to go in that it won’t go any time I tried to turn it on lol Shuttle is a red battery and lightning symbol

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        2 years ago

        Hey Jeremiah51!! If you have tried charging with another cable, charger, or outlet for 2 or more hours and nothing has changed, the last step would be to do a factory reset. If the issue still persists, please PM us so we can further look into it. Please send a private message us! Also please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you! 

  • Dragoneyr's avatar
    Dragoneyr
    Explorer
    2 years ago

    Not even 5 months later and I am experiencing the same issues with this headset as I did with the last one. This must be a faulty production process

    • Dragoneyr's avatar
      Dragoneyr
      Explorer
      2 years ago

      Apologies, it's about 8 months later, I was using the European way of date writing

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        2 years ago

        Hey again! We're just checking in to see if you were still needing some assistance with your headset charging issues. If so, don't hesitate to reach back out and we'll look into some possible options! 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hey there, Dragoneyr! We hate to hear that you are having trouble with your headset not charging. We know how having to deal with this can take away from the overall VR experience, and we're happy to look into this with you! 

       

      • Have you tried using different cables and charging boxes, as well as different outlets?
      • Do any lights come on when the headset is plugged in to charge?
      • Have you tried rebooting your headset?

       

      Please provide as much information as you can about what you are experiencing. Once we have more information, we will be able to better assist you!

      • XymirJonz's avatar
        XymirJonz
        Honored Guest
        2 years ago

        Hi I've tried using different plugs..when I plug it up it blanks red for a very long time

  • Dragoneyr's avatar
    Dragoneyr
    Explorer
    2 years ago

    Hia there. I have been helped by the support team. Your recommendations have been put through there as well, and the steps did not help - as they did back during the first time I received my new RMA. I have now received the same instructions, which is sending it back and get the RMA one again

     

    I don't think I'll be lucky the next time this will happen, as the 2 year anniversary of my original headset is coming up - implying the end of my warranty. Thank you so much for giving the initial boost to reach the official support lines in the first place!

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      That's wonderful to hear our support team went ahead and provided that option for you! If you run into any issues down the line, regardless of warranty, we can look at anything there may be available. 

       

      Happy  gaming! 

  • THEQUITEKID535353's avatar
    THEQUITEKID535353
    Honored Guest
    2 years ago

    My Quest 2 started not charging as well and now is not charging AT ALL and gets really hot on the charging port when plugged in. I would like to send to be repaired. Unsure of how to do that. Any help or guidance would be appreciated 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hey there @THEQUITEKID535353! Charging issues are not quite the experience we want to hear about. Hopefully, with a quick investigation, we can get you up and running quickly! Please send us a PM from our Profile Page and we can move forward from there.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hey again @THEQUITEKID535353, have you had the opportunity to reach out to us, or maybe our support site? We would love to get these issues investigated for you as soon as possible, just let us know!

  • SamIam2013's avatar
    SamIam2013
    Honored Guest
    2 years ago

    This system is the most expensive piece of **bleep** out there . Won’t take a charge and glitches out . I’m very disappointed with my purchase 

  • GaryBrew's avatar
    GaryBrew
    Honored Guest
    2 years ago

    Same problem. Purchased In January 2022 to help with recovery from medical issue, used once when it was received then put on shelf until needed. Delays resulted in not getting it out until recently, won’t charge now—no charging light, blinking logo, can’t re-boot or re-set. It’s basically a brick after just sitting on the shelf for many months. Contacted Support and was told no help available because it’s out of warranty—all I can do to get a working headset is to purchase another under their “out of warranty” program. $160?? Really? From what I see here this is a known issue, and it’s unbelievable that an exception to their warranty can’t be made under the circumstances (I even offered to document medical issues/delays that precluded my use of the headset). C’mon Meta. You can see from my account that I never used the headset; would YOU buy a refurbed unit given the history? Would YOU buy a new device in the first place given its unreliability and Meta’s failure to stand behind the product? All I want is to get some return on my investment by getting a working unit. 

    Buyer beware, I guess.

  • ryan0826.2023's avatar
    ryan0826.2023
    Honored Guest
    2 years ago

    I have a new quest 2 that was on charge all nite and is at 12% I used cord and block that came with it in a good wall outlet...why won't it fully charge?

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hey there, ryan0826.2023. Charging issues are no fun at all. Let's see what we can do to get your headset charging properly so that you can get back to enjoying VR!

      Just to make sure, do you have the headset powered off or in a sleep state while charging? If not, you are going to want to do that.

      Also, please charge the headset without the facial interface on. If, after doing the above and charging again for at least 2 hours, you are still having issues, please let us know.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hi again, ryan0826.2023!  We were just checking to see if you were still having issues with your headset not charging all the way; if so, please don't hesitate to reach out to us!

  • mr.dom3man's avatar
    mr.dom3man
    Honored Guest
    7 months ago

    The same thing happened to me today I’m trying to figure out how to fix it