Hi Anonymous Are you able to try connecting headphones to the headset and see if there is sound? If sound, disconnect and see if the headset speakers start working. If still no sound, try a factory reset. If you still need assistance please create a support ticket with us here. Thanks!
Notes:
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Performing a factory reset is irreversible and will remove all account information, downloaded games, and content from the headset.
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Performing a factory reset won't remove content you've purchased or downloaded from your account.