Forum Discussion

6 Replies

  • Anonymous's avatar
    Anonymous
    5 months ago

    LORCANsciboz​  you have inadvertantly let sunlight damage your screen. This is not repairable. Is your headset still in warranty?

    • LORCANsciboz's avatar
      LORCANsciboz
      Honored Guest
      5 months ago

      My warranty end because I use it more than 3 year🫤 and thank so much for explaining me clear.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hello there!

    We saw your post about your Meta Quest 2 presenting sunlight damage/burns on the lenses and we wanted to give you a hand! 

    Please, find attached our public guide on how to prevent this kind of damage in the future: Avoid sunlight damage. 

     

    Additionally, you can contact us and check for replacement options by clicking on our profile picture or using the following link to get in contact with us through our Email support channel: https://www.meta.com/help/support/

     

    We will be looking forward to hearing from you! 

  • Choleni's avatar
    Choleni
    MVP
    5 months ago

    Hi LORCANsciboz​ 🙂

    Just in case you're in an unsupported country and can't get a replacement because Meta doesn't ship to your country...
    ..... there are repair shops that can replace the screen... just google them.

     

    Anonymous​  sun damage is not covered by warranty😉