I've read many articles, posts, and websites about this issue. Everything says to "set OVRServer_x64 to Power Saving mode." I've done that multiple times. I've also re-installed the Oculus app, twice. I've re-downloaded all my NVIDIA and AMD drivers. I have no clue what to do. Quest link worked a week ago, now it doesn't.I can add desktop panels, and use them, but I can't see my desktop. Any help would be appreciated.-------------------My specs:Operating system: Microsoft Windows 11 Home (10.0, Build 22631)Processor: AMD Ryzen 7 7700 8-Core Processor 8/16Motherboard: ASRock B650M-CRAM: 32 GBGraphics card1: NVIDIA GeForce RTX 3060 Ti (8 GB)Graphics card2: AMD Radeon(TM) Graphics (512 MB)

Hi AdventistLab. Thank you for reaching out and letting us know about the display issues you are experiencing. We understand this can cause a delay in your virtual reality adventures, and we do not want this to slow you down. If you have tried the troubleshooting given in this post, we would like to dive deeper into it in a private message. With that being said, can you please send us a PM? To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Oculus Quest Link gives a black screen when I open my Desktop

43 Replies

PepeKnows
Honored Guest
1 year ago
MetaStoreHelp I have just messaged you on this issue. Please help!!
- MetaStoreHelp
  Community Manager
  1 year ago
  Hi PepeKnows. Thank you for letting us know. We have received your private message and are awaiting your response. Thank you again.
  
  If you are still needing further assistance, Grimmy707, please send us a private message as instructed above.
perri81
Honored Guest
1 year ago
I found a solution to this issue. Just keep open the Oculus Tray Tool app, and now Quest Link / Desktop option works perfectly.
Grimmy707
Honored Guest
1 year ago
I also have the same problem..
- MetaStoreHelp
  Community Manager
  1 year ago
  Hey AdventistLab! We wanted to check in to see if you are still needing some help. If so. please shoot us a PM and we will be happy to help!
- MetaStoreHelp
  Community Manager
  1 year ago
  Hi again! Just checking in. Did you still need assistance with Quest Link?
  - Lezuzyus
    Honored Guest
    1 year ago
    Hello.
    I'm struggling with exactly this problem. So far I had an intel i7 9700k, rtx2070 dual mini oc (8GB) machine. It worked with that. Yesterday I got a new machine with AMD Ryzen 9 9900x, Win11, RTX4070Ti super video card, and no matter what I do, the error is still there. I've already reset my Meta Q 2. Please help.
- MetaStoreHelp
  Community Manager
  1 year ago
  Hey there Grimmy707! Thanks for reaching out! We want to help you as best we can with your display issue while using Quest Link, so you can get back to enjoying those fun games in VR! We have a couple of questions to get a better understanding:
  
  How long have you experienced this issue?
  
  Where there any changes to your set up?
  
  What troubleshooting steps have you attempted?
  
  We are eager to assist you!
perri81
Honored Guest
1 year ago
I have the same issue with brand new laptop (Asus Zephyrus G16 2024). Black screen when I open the Desktop). Works well other Windows desktop
- ComolusNimbus
  Honored Guest
  1 year ago
  I also use Zephyrus (G15) and having the same issue
MetaStoreHelp
Community Manager
1 year ago
Hi again, everyone. We just wanted to stop by and see if our assistance is still needed. We hope to hear back soon.
- Castrito
  Honored Guest
  1 year ago
  Hello
  I am having the exact same issue: black screen
  I followed all the steps you give, re-install everything but the problem persists.
  My system is as follows:
  AMD Ryzen 7 5700G with Radeon Graphics, and I have an NVIDIA GeForce RTX 4060Ti. I have two monitors connected to the GPU, the main one being an MSI 2560x1440, 165Hz
  I get the black screen issue when trying to connect to either of the monitors
  Please your advise
  Thank you
  - MetaStoreHelp
    Community Manager
    1 year ago
    Hi there!
    
    We just wanted to check to see if you still require any assistance?
    
    Please let us know if you need any help.
    
    Thanks
MetaStoreHelp
Community Manager
2 years ago
Hey again, bruhz! We haven't seen a response back yet and wanted to touch base with you to check in. Let us know the results of those steps when you can, and we'll keep an eye out for your response!
MetaStoreHelp
Community Manager
2 years ago
Hey there, bruhz, and thank you for bringing this up to the community! Being able to jump back to the PC without taking off the headset is very important to a good PCVR experience, so rest easy that we'll be glad to look into this with you deeper! The commonly posted workaround for some folks has been to do as you mentioned, force the application into Power Save, but as you are unfortunately experiencing it is not the absolute fix for everyone. There are a few things that can cause this kind of symptom outside of the ones that can be resolved by that step, but luckily we can cover tons of them in just a few additional simple steps:

Disconnect the Rift/Link cable from the computer

Disconnect your computer from the internet

Backup any necessary content

You can find steps on how to do so by clicking here.

Reboot into Safe Mode

You can find steps on how to do so by clicking here.

Uninstall the Oculus PC app using the Control Panel

You can find steps on how to do so by clicking here.

Delete all Oculus folders from the following folder:

C:\Program Files

Remove any Oculus folders from the following locations:

C:\Users\YourUserProfile\AppData

C:\Users\YourUserProfile\AppData\Local

C:\Users\YourUserProfile\AppData\LocalLow

C:\Users\YourUserProfile\AppData\Roaming

C:\OculusSetup-DownloadCache

Note: The AppData folder is usually hidden. Use these steps to access AppData.

Press Windows key + R to launch the Run dialog window.

Type %AppData% in the Run box and click OK or press Enter

File Explorer will launch to the AppData\Roaming subfolder.

Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.

Restart your computer in normal mode

Reconnect your computer to the internet

Install the Oculus PC app again using the setup tool from our website here

Reconnect the Rift/Link cable and re-test the headset

This will strip all of the application files from the system and allow them to be reinstalled cleanly, so any file-damage or -missing/-permissions issues should be knocked out of contention. If you're still seeing some struggles after the reinstall, send us a Private Message so we can dig into it deeper with you by selecting our name to get to our profile page, or clicking here. Then, click "Send a Message" and we will be able to reply shortly! Please remember, you must be signed into the community to send private messages.

Let us know your results!
- duncang.2025
  Honored Guest
  1 year ago
  Hi, I have the exact same issue and have tried all the steps above. I get part way through the install of the Meta Link software, can use the head set to set boundaries etc , but then the screen goes black. The headset itself only shows the initial setup in a green monochrome. When the link screen goes black I can see only a green mesh in the headset. My PC spec, Ryzen 7 370X CPU, Radeon 5700XT Graphics, 32Gb DDR4 RAM, Win 10 pro.
  My PC more than meets the required spec for Rift S which I am using. Is there a solution?
- FlapJackInABox
  Honored Guest
  1 year ago
  I tried this but still no luck
- HotFiyah
  Explorer
  1 year ago
  Did all this and still I can hear in vr but I can’t see all I see is 3 dots and meta logo

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Oculus Quest Link gives a black screen when I open my Desktop

43 Replies

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