I have a MSI 12th Gen Intel(R)Core(TM)i5-12450H gaming laptop, my quest works fine with link cable conected to the meta app but when I try to use my desktop on it, the screen is black & I can only see my mouse.
I’ve tried the method where I put the oculus setup for power saving and restarting both devices but it’s doesn’t work.
Hi there, thank you for getting in contact with us.
We want all of our users to have the best gaming experience possible, therefore, we'd love to look into this for you.
We understand that you've been having issues with Quest Link, is that correct?
Could we ask you to check the following link to ensure that your PC is compatible with Quest Link?
In the meantime, we'd like to gather some additional information.
In order to do so, would you mind sending us a private message? You can do so by going to our page or by clicking here.
Hope to hear from you soon!
Hi there! Just checking back in to see if we can help you any further? 🙂
Hello, we just want to check if your issue has been resolved and if you need any additional assistance. Please don't hesitate to contact us if you want any further support or if you have any other queries.
jocelynerenteria wrote:I have a MSI 12th Gen Intel(R)Core(TM)i5-12450H gaming laptop, my quest works fine with link cable conected to the meta app but when I try to use my desktop on it, the screen is black & I can only see my mouse.
I’ve check this the method where I put the oculus setup for power saving and restarting both devices but it’s doesn’t work.
The black screen with only the mouse visible could be due to GPU or display issues. Try these steps:
If it persists, test with Air Link or contact Meta support.
