Forum Discussion

4 Replies

  • troywilfred's avatar
    troywilfred
    Honored Guest
    6 months ago

    I just started having the same issue.  Hadn't used for a couple weeks or so and now get the same issue as the above original message.  When "Headset Sensor Check" "Sensors can't track headset"  Nothing has changed.  I reinstalled Windows 11 from scratch and reinstalled Oculus Link and still happening.  I reconnected to multiple USB 3.0 ports and replugged the connected at the headset.  Firmware 2.2.0 on the Rift S headset.  AMD Ryzen 2600, ASROCK B450-MVD R4.0, Radeon RX 590, 16Gb ram.  Anyone have an idea why it just started happening?  Maybe an update to Oculus Link?

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      6 months ago

      Hey there,

       

      If this is happening with multiple users please do not hesitate to submit a bug report, this will give our engineers as much information on potential emerging issues so they can implement fixes as soon a possible.

       

      To report a bug from your Headset.

      1. Press Meta button / Oculus button on your right Touch controller to open the Navigator.
      2. On the right, select Quick controls.
      3. Select Report problem.
      4. Select Include or Don't include to add complete logs and diagnostics.
      5. Follow the instructions to submit your report.

       

      To report a bug from the Meta Horizon mobile app:

      1. On your phone, open the Meta Horizon app.
      2. Tap Menu at the top of your Horizon Feed.
      3. Scroll down to Support, then tap Report an issue.
      4. Tap Report a problem, then type an explanation where prompted.
      5. Tap Send in the top right.

      In the meantime we are always available for support and will do our very best to help out however possible. Meta Quest Support.