Forum Discussion

maickel.pasta's avatar
9 days ago

OculusSetup.exe crashes on launch (0xc0000005)

Hi everyone,

I’ve been stuck for days trying to install the Meta Quest PC app.
Whenever I run OculusSetup.exe (v1.103.0.0) for Meta Quest 3, as administrator, it runs for about a second, creates a log file, and then crashes instantly, no window, no error message, nothing.

I’m on Windows 11 Pro (build 26100) and everything else on the system works fine.

⚠️ The problem

From what I can see, the installer starts normally, it initializes analytics, checks antivirus, downloads the manifest, and then just stops. No download begins, no UI ever appears.

The crash dump and Windows Event Viewer always show the same thing:

Application Error 1000: Faulting application name: OculusSetup.exe Exception code: 0xc0000005 Faulting module name: unknown .NET Runtime Error 1026: Exception Info: System.AccessViolationException

And in WinDbg:

INVALID_POINTER_READ_c0000005_PresentationFramework.dll!System.Windows.StaticResourceExtension.FindResourceInEnvironment Process Uptime: 0 days 0:00:01.000

So the setup is crashing immediately while trying to initialize the WPF UI, specifically inside PresentationFramework.dll.

🧰 What I’ve tried

System repair
  • sfc /scannow (found and fixed some files, no change)
  • DISM /Online /Cleanup-Image /RestoreHealth
  • Reset Winsock and IP stack
  • Tried from a new local Windows user, same crash
Security
  • Windows Defender disabled
  • Firewall enabled
  • Controlled Folder Access disabled
  • No antivirus, no VPN
Dependencies
  • Reinstalled all Visual C++ Redistributables
  • Reinstalled .NET Framework 4.8 (EDIT : 4.8.1)
  • Reinstalled Edge WebView2 Runtime (system- and user-level)
  • Clean-installed latest NVIDIA drivers
Network
  • Same crash on both wired and mobile hotspot
  • The manifest downloads fine
  • Manually downloading the package URLs from the config file works perfectly in Chrome

💡 Conclusion

Everything points to a corrupted or broken PresentationFramework.dll (WPF) component.
The installer crashes before it can even render its UI or start any download.

Even after reinstalling .NET, WebView2, and all dependencies, the issue remains exactly the same.

If anyone from Meta (or anyone who’s seen this before) has a fix for this .NET / PresentationFramework crash, please let me know.
I can share the full crash dump and OculusSetup.log if it helps.

Thanks a lot  I’ve spent hours on this and run out of ideas : {

Maïckel

9 Replies

  • It works fine on my PC, Windows 11 Home 24H2 (26100.6899). Same version installer as yours. Make sure you have updated .NET Framework to 4.8.1, yours (4.8) is way out of date.

    • maickel.pasta's avatar
      maickel.pasta
      Explorer

      Hi, thanks for your reply. My .NET Framework is already up to date (version 4.8.1). Sorry about the typo earlier.

      .NET Framework 4.8.1 or a later update is already installed on this computer.

       

      • steve_40's avatar
        steve_40
        Superstar

        I know this is obvious, but have you run Windows Update and made sure all the cumulative updates for .NET have installed successfully? The latest was KB5066131.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hello, we understand you are having trouble installing the Meta Quest app for PC, and for us to further investigate we would like to encourage you to reach out to us privately: Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. 

     

    We'd love to assist and guide you further and hope to hear from you soon!