Forum Discussion

Miss_Rebel_Reaper's avatar
Miss_Rebel_Reaper
Member
26 days ago

Out over $28.000 from Meta..Quest Pro.. Just became a piece of expensive plastic

This was bought for me for Christmas since I'm really into creating . Worked great.. 2 months out of waranty..it died.  Literally... I was in a game playing.. it went black, didn't shut down, cause I didn't here the jingle.  Battery was over half full. Now .. wont turn on... doesn't charge.. doesn't make a sound...doesn't light up anywhere.. its just expensive plastic.. I've done all troubleshooting.. tried reset.. It won't do most of troubleshooting since it won't do anything..Im out alot of money..I am a creator, and can't get anything done.now it's discontinued  shortly after it was created.  I dont find this right.. I've told them it was a software update I believe  since it had just did one.. At first thought no matter if it has warranty or not they should fix cause there software did it.. but now I want it fixed even if I have to pay. They told me they are aware of this problem, but they have no solution.. so I'm stuck. Im very upset.. We had to really save for this expensive device that was discontinued 2 years after creating.. I have literally bought at least one of every device from meta in the past.. sometimes 3 or 4.. I have from all previous headsets 700 purchased games.. my pro headset alone I have over 270x at least $30 a game.. They tell me BUY A NEW ONE.. Where is customer appreciation care?Where is loyalty?I have never used there repair or warranty for any of my headsets.. I AM NOT GOING TO EVER BUY ANOTHER META HEADSET...

Being that now days the games are software on line, there is no physical hard copy,  I'm out $28.000 from all my different headset types holding games from meta.. averaging games at $40 and over 700 games bought from gear, go ,quest 1, 2 ,and pro.. I can't even recoup any money by selling my games to anyone.. this us a serious problem. They should at least have some kind plan set up for fixing there most expensive product that is discontinued. 

Christina aka Miss Rebelreaper 

blackscreen
Call the Wahmbulance!
customer service
discontinued
feel unappreciated
Nithing meta can do
quest pro
Repair
update error repair
very angry

12 Replies

  • Maccyb123's avatar
    Maccyb123
    Trustee
    26 days ago

    It's a sad fact of life. If a product is out of warranty and it breaks, there is nothing to be done. It's the same for every product you buy whether it's a laptop, TV, phone or anything else. Why would you expect anything different? I had a laptop with a lot of expensive software and paid content on it.. Of course it was backed up but when the thing died outside of warranty I had to buy a new one. You have to decide whether you want to spend $400+ on a new headset in order to keep your 700 games, or just let them go. You could pay $3,500 for an Apple Vision Pro and if it dies outside of warranty you won't have a different outcome. On your receiving date. If someone bought it for you for Christmas, it's only November 18th so it's either still under warranty or you got it in September or October of 2024. If you didn't set up and register your device/account until Christmas then the warranty might still be there. You also have an option to get it repaired. There is a guy, think he is in the US called Fix My Oculus, you can find his YT channel or if you're not in the US there could well be a 3rd party repair service in your own country. I hope you get it fixed. As you have invested so much it might be worth getting another Quest, but you'll have to decide if it's for you. 

    • Miss_Rebel_Reaper's avatar
      Miss_Rebel_Reaper
      Member
      25 days ago

      I have looked and looked to get it repaired.. no one does.. So I asked Meta to.. like I said I offered to pay and they said no..cause they dont know how tobfix it..mine isn't the first 

      • Maccyb123's avatar
        Maccyb123
        Trustee
        25 days ago

        You mentioned $28,000. If it's usd and you're in the US contact the "Fix My Oculus" channel on YouTube. He can fix it. 

    • Miss_Rebel_Reaper's avatar
      Miss_Rebel_Reaper
      Member
      25 days ago

      Also I have been trying over a year with them back and forth over this...this didn't just happen.. Ive tried.. Really wish you could talk to someone there instead of messaging.

  • steve_40's avatar
    steve_40
    Expert Trustee
    25 days ago

    Maybe you should have purchased the extended warranty 🤷‍♂️.

      • steve_40's avatar
        steve_40
        Expert Trustee
        25 days ago

        Well I think the thing should of lasted longer than 16 months

        What, your 12-month warranty? 😄