Forum Discussion

zTaigaa's avatar
zTaigaa
Explorer
3 months ago

(PCVR)My Quest disconnects randomly in Link

So this is the error code i get when i take a look at the console.I tried diffrent ports from my motherboard but nothing seems to work and im very sure that problem is not coming from my cable.I have a quest 2.Please help.

6 Replies

  • hello are you on V81 ? I have the same problem with the link disconnect randomly i test another cable usb another port usb and nothing change.

    The one way for working i use airlink but the quality is not terrible.

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager

        Hey there zTaigaa 

         

        We see that you're facing frequent disconnects with Quest Link in your Quest 2 headset and we're aware this has brought your PCVR journey to an abrupt halt. While we appreciate you for posting the relevant screenshot in regards to the issue, we'd request you to reach us privately so that we could gather more details around the issue and provide you with the precise troubleshooting steps.

         

        To reach us:

         

        • Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 
        • Next, click "Send a Message" to privately message us! 

        Please remember, you must be signed into the community first to send us a private message.

  • This been an ongoing issue ever since around v71 came out. 
    Chances are they are not going to fix it, I had already tried contacting support in the past and received no explanation or proper help.
    I suggest reinstalling Meta Quest Link or changing settings in the Debug Mode of it. Not a guaranteed fix but it may help.

    • twinary's avatar
      twinary
      Honored Guest

      Hey, found a fix yet? I am trying to test VR applications using PCVR through cable link but every few seconds or so the connection drops and I'm send back to main menu. 

      This close (| |) to throwing my Quest 3 out the window and buying a headset from another company.

      • steve_40's avatar
        steve_40
        Expert Consultant

        Link works fine on my Quest 3. Disable HAGS in Windows advanced graphics settings. Make sure your encode bitrate in the Link dash is not set too high. Try disabling ASW in the OculusDebugTool then restart the OVRService. Make sure you are not pulling on the cable and causing a loose connection in the USB ports. Make sure your USB cable isn't faulty.