Forum Discussion

Briankpn's avatar
Briankpn
Honored Guest
1 month ago

Power button stopped working.

 I bought a Quest 3S less than 2 weeks ago, and tonight it wouldn’t turn on with the power button. Did all the recommended troubleshooting with holding the buttons to reset. Nothing. Did not try factory reset from the app yet. I only know the power button is the problem because I logged into the app on my phone and tried to cast to it to test it. It cast to the headset, and a message popped up in the headset to press the power button to cast. Tried, but nothing. Frustrating.was hoping for a solution before attempting the factory reset or returning it. 

factory reset
Headset
Meta Quest
Meta Quest 3
Power Button

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    1 month ago

    Hey there

     

    We aim to provide our customers with a high quality product and are deeply saddened to hear about that aim not being hit, we would love to make things right.

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    1 month ago

    Hey there! 

     

    We see you haven't gotten in touch with us, we were just wondering if you've seen our message? 


    We'd love to help you out, please get in touch with the steps above! 

     

    Thanks.