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the_real_carlos's avatar
the_real_carlos
Honored Guest
5 months ago

Powering off quest 2, sometimes a hard task.

 Hi there. I would like to report about the so often inconvenient power system in the oculus quest 2 (something that with software updates varies from time to time). This is a reflection based on 3 years of experience and I want to stress it because it affects directly users and makes VR more inconveniet yet.

I have 2 headsets, one since 3 years ago, I use them a lot... I remember my mother  complaining years ago ("...everytime I want to use it, there is no battery!")

When you want it to power off this happens:

1- If you want to power off selecting the option in the screen menu the device 99% of the times tells you there's an update and you need to plug it. (?) (This is inconvenient if you wish to storage them right away). Worse is that too many times after the update they swith on by themselves or they don't swith off as they should, not sure but the result is that you have no battery left when you reach to the headset.

2-Since about a year ago you an option for "cancel and turn off anyway" pops out but 80% of the times this option just bring you back to the main menu... nuts!

3-You can dispair and long press the power buttom (what I end up doing when I want to power them off, only option that doesn't drive you crazy) but I'm uncertain wether this can be bad for the software.

4-After powering them off, in many occassions they seem to have powered on by themselves, maybe if the detect movement or probably because of the controllers?. The result is unwated power on what turns into no battery... no game today... This is the worst.

Last days has been better, but honestly, META, please keep an eye on this because VR headsets are by itself a not very convenient device, we don't want to make it harder for users than what already is.

I hope this helps make VR better and user friendlier..

 

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hey there the_real_carlos !

     

    We came across your post and wanted to lend a helping hand.

     

    Based on the issues you're having, we would suggest updating your device to the latest software using our Software Update Tool.

     

    Use the following steps to force the headset to update to the latest software version:

    1. Back up data. Use cloud backup to ensure your device’s app data, like app progress or app settings, is saved in the cloud.

     

    2. Power off your device. Press and hold the Power button located on the right side of the headset to power off your device.

     

    3. Load the boot screen. Press and hold both the Power and Volume Down buttons until you see the USB Update Mode Menu. When you see the USB Update Mode Menu, release the Power and Volume Down buttons immediately.

     

    4. Select Sideload update. On the boot screen, use the Volume buttons to navigate to Sideload update. Then press the Power button to select it. Once selected, remove your headset.

     

    5. Load the software update tool. On a computer, load the software update tool webpage using a compatible web browser (Chrome, Edge, or Opera).

     

    6. Connect your device. Use the USB-C cable that came with your device to connect it to the computer. If you’re using an Elite Strap, ensure the cable is connected to your headset and not the strap. Then click the "Connect device" button on the tool's webpage.

     

    Remember, we're here to help you out - if you ever face any other issues such as this one, or if this issue persists even after trying the Software Update Tool, please don't hesitate to get in touch with our team via PM (just make sure you log in!), or through our email support channel, linked here.

  • This is not an isolated isssue. This issue is  affecting many people me included on my Quest 2 this side loading update apparently has no effect (My meta quest 2 wont turn off. | Meta Community Forums - 1336275) as how can it if it is what i think it is just another META QUEST BUG. I don't see how private messaging can help either the only help will be FIXING THE MANY BUGS insted of wasting time on Meta Horizon Worlds.