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Jackpot35's avatar
Jackpot35
Honored Guest
5 months ago

Problem lauching Remote Desktop app

Hi everyone, 

I just bought meta quest 3s. I have a Mac book pro up to date. When I install meta quest Remote Desktop at the end it says that the version of my Mac is not up to date so I cannot use the app. But my Mac IS up to the latest version. I don't understand. Can somebody help me ??

Thank you

4 Replies

  • d0gg's avatar
    d0gg
    Rising Star

    How old is your Mac? If your Mac is too old, it might not support an OS that supports the app.

  • d0gg's avatar
    d0gg
    Rising Star

    You are actually on a version of macOS that is to new. Ventura is not officially supported. If you can get Rosetta installed it might work...

    • Safest bet: If you’re running macOS Catalina, Big Sur, or Monterey, you’re within the officially supported macOS versions—and should (in theory) be able to install and use the app without major problems.
    • Monterey caveat: Be aware that even within supported versions, users have experienced issues—especially if running the latest sub-release (e.g., 12.7.6). If you’re on Monterey and having trouble, you might need to look into troubleshooting steps, roll back to an earlier minor version
    • Ventura or newer: Keep in mind that Ventura isn’t officially supported. If you’re on macOS 13 and attempt to install it, you might need Rosetta 2 to get it running—and even then, experiences vary.

    Final Recommendation

    If you’re planning to use Meta Quest Remote Desktop on your Mac:

    1. Stick to Catalina, Big Sur, or Monterey for best results.
    2. If you’re already on Ventura (macOS 13) or newer, be prepared for potential workaround requirements (like Rosetta 2) and inconsistent results.
    3. Keep an eye on official Meta release notes or support docs—future updates may expand compatibility to later macOS versions.
    • Jackpot35's avatar
      Jackpot35
      Honored Guest

      Thank you for your answers. I Will look at this. Thanks again !