Forum Discussion

monstralek's avatar
monstralek
Honored Guest
6 months ago

Problem with logging into the quest link app

I recently deleted the app because the link was lagging and downloaded it again. Now when I log in, it tells me this error, if I log in to my account, it doesn't take me to the login page, but to th...
Meta Account
Meta Quest
Meta Quest 3
Quest link
quest link app
MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
6 months ago

Part 2/2

 

  1. Delete all Oculus folders from the folder called C:\Program Files.
  2. Remove any Oculus folders from the following locations:
    • C:\Users\YourUserProfile\AppData
    • C:\Users\YourUserProfile\AppData\Local
    • C:\Users\YourUserProfile\AppData\LocalLow
    • C:\Users\YourUserProfile\AppData\Roaming
    • C:\OculusSetup-DownloadCache
    • Note: The AppData folder is usually hidden. Use these steps to access AppData.
      1. Press Windows key + R to launch the Run dialog window.
      2. Type %AppData% in the Run box and click OK or press Enter
      3. File Explorer will launch to the AppData\Roaming subfolder.
      4. Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.
  3. Restart your computer in normal mode.
  4. Reconnect your computer to the internet.
  5. Install the Meta Horizon PC app again using the setup tool from our website
  6. Reconnect the Rift/Link cable and re-test the headset

If you are still having issues after manually reinstalling please let us know!

monstralek's avatar
monstralek
Honored Guest
6 months ago

I did everything according to the instructions, but I was still redirected to this site

https://auth.meta.com/language

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    6 months ago

    Hi monstralek,

     

    Thanks for getting back to us, so that we can try more troubleshooting with you could you send us a private message.

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Looking forward to hearing back from you soon!

    • Xenonity.1's avatar
      Xenonity.1
      Honored Guest
      6 months ago

      Hi MetaStoreHelp​ ,

      I’m experiencing the same Quest Link login issue as described in this topic

      What I’ve tried so far:

      1. Manual uninstall/reinstall exactly as per your instructions:
        • Disconnected Rift/Link cable
        • Booted into Safe Mode and uninstalled the Meta Horizon PC app via Control Panel
        • Deleted all remaining Oculus folders from:
          • C:\Program Files\Oculus
          • C:\Users\<MyUser>\AppData\Local
          • C:\Users\<MyUser>\AppData\LocalLow
          • C:\Users\<MyUser>\AppData\Roaming
          • C:\OculusSetup-DownloadCache
        • Rebooted into normal mode, reconnected to the Internet, and reinstalled the Meta Horizon PC app
      2. Reinstalled on a different drive (D:\ instead of C:).
      3. Changed my default browser (Edge ⇄ Chrome ⇄ Firefox).
      4. Reset my account password and disabled two-factor authentication.
      5. Used a VPN (Meta is not available in my region) — tried NordVPN, ProtonVPN, Cloudflare Warp, selfhosted VLESS vpn.
      6. Checked the logs:
        • Opened C:\Users\Admin\AppData\Local\Oculus\Service_2025-07-30_21.49.01.txt and uploaded it here: https://pastebin.com/CKLJUPkV (password: paxkGU4iBW)
        • All other files in AppData\Local\Oculus and subfolders were either empty or unrelated to the login issue.

      Additional issue:
      I’m unable to send you a private message because of a GraphQL error in the forum code. The browser console shows:

      [GraphQL error]: Message: Can't resolve '/createPrivateConversation/errors[0]'. Abstract type 'CreatePrivateNotesError' must resolve to an Object type at runtime for field '[CreatePrivateNotesError!].errors'. Could not determine the exact type of 'CreatePrivateNotesError', Operation: createPrivateConversation,errors,0 Uncaught (in promise) ApolloError: Cannot read properties of null (reading 'result') at update (PrivateConversationCreationForm.tsx:447:52)

      I receive this stack trace every time I click “Send a Message” on your profile.

      Could you please advise:

      1. How to resolve the endless redirect to the language selection page when logging into Quest Link?
      2. How to work around or fix the bug that prevents creating a private conversation, so I can communicate with you directly?
      3. If private messaging remains broken, what alternative contact methods are available (e‑mail, support ticket system, etc.)?

      Thank you very much for your help!

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        6 months ago

        Hello Xenonity.1,

        Thank you very much for outlining your experience in great detail! The troubleshooting steps you have attempted so far are great!

        We appreciate your attempts to contact us and look forward to further exploring possible causes to your Quest Link experience.

        To ensure a smooth communication, please reach out via our support site as a case will need to be opened for us to properly collect your log files.

        Hope to hear from you soon!