The quest was fine before to make a break to drink some water but suddenly when ive tryed to put them on was a black screen and the fan was bloowing.. I attempt to do a hard reset (hold power button for 10 seconds) and the fan stops for a second and then starts running again immediately but still no display.ive tried to clam for warranty but its very har dto find the right link in the meta. Its like they dont want you to send the device to warranty. I bought it from amazon and when im trying to request the warranty im receiving a messsage that the account is not asssociated witn no device but that is not thrue because i registered the device with exactly the account that im connected on the facebook..Ive played maybe 10 hours. So basically its still new.Very dessapointed of the meta support....Does someone can help me please?

JohnnyWRZ JohnnyWRZ wrote: But I'm thinking about 10 hours of playing in those months and the device already broken how will behave in over a year?!!?! You really had bad luck. Just a little something to cheer you up 😉 I've had my Q2 for over 5 years now and the Q3 since its release in October 2023. There is quite amount of playtime on both. I use them daily and they've always worked perfectly. Maybe I was just incredibly lucky, but that's my experience. 🙂

Hi guys, Thank you very much for your answers. Unfortunately I cannot send it back because I bought the headset in December and I played very less on it and now when I wanted to play again I faced this issue. I've already let it to empty the battery and tried to boot it but when I'm plugging the charger the fan turns on and that's it. No sign of life from it. I have to claim Facebook warranty. That's so a pity... If I know that quest have so issues I would've waited for the new stem VR but it is what it is. Thank you again for your advice.

JohnnyWRZ If you get it back in 6-8 days, please let us know. That will be a, world record and we should celebrate it with champagne 😁 😁 🥂 🥂 The good news is that Meta will not send you a broken device or one with scratches. The refurbished devices are like new. On your motion sickness issue, yes teleporting is good. Having spent most of my youth on boats in the North Atlantic ocean I never had a problem. Lol. Another good solution is if you are sitting, use a swivel stool or chair and physically move around rather than using the thumbstick. It makes it feel more natural. Also try to gradually accustom yourself. Play for 20 minutes, stop, then go again. Slowly over a couple of weeks, increase the time to 30 minutes and so on. Don't wait until you feel sick to stop. Stop before it happens.. In this way your brain will become accustomed to it slowly and you'll be fine. Let's know how it goes! 🤞 🤞 😁

I wish you more luck 🍀and a lot of fun with your new device 👍 One thing..... if you want to use the XelerateVR Treadmill not only to reduce your motion sickness but also to workout, you shoud consider buying a breathable facial interface for the Quest. Otherwise sweat might be your next problem 4 headset replacements in 4 months - 1244716 Also, Maccyb123 method of using silica bags is a great way to keep the headset dry. 👍

Then I will plan very well when I will have a child 😅

Problem with My Quest 3. Fan is blowing but not showing nothing on screen.

30 Replies

steve_40
Visionary
18 days ago
Pressing power button for 10 seconds isn't a hard reset. You have to hold the power button for 30 seconds to power it off. Then wait about 1 minute before powering it back on.

If the force shut down doesn't work, try a hard reboot by holding down the power and volume (-) button simultaneously until the boot screen appears. Then, use the volume buttons to select "Reboot Device" and confirm with the power button.

There was a situation recently where it happened to a user, but after a while the headset magically started working again by itself. That is very rare and the user was very lucky indeed.

I’ve not used my quest in a while now it won’t work blowing out air. | Meta Community Forums - 1365434

So try leaving your headset running like that for a couple of hours (maybe connected to the charger) and see if it corrects itself.

If that doesn't help, you could try a factory reset:

How to factory reset your Meta Quest | Quest help | Meta Store

A dead Headset blowing air usually means you have a corrupted bootloader. Your headset is stuck in EDL mode (emergency download mode). If the headset won't exit that mode using the above troubleshooting steps, it is probably permanently bricked.

You can contact customer support (live chat, email or WhatsApp) here. It's a good thing that you still have warranty 🙂. I would recommend trying to get a refund or replacement through Amazon first before trying to claim Meta's warranty, because Meta will only send you a refurbished headset.

To check your serial number and warranty status, you can try here. The serial numbers here are the box/kit serial numbers, not the device numbers. Those are the ones recognized by the support pages.
- JohnnyWRZ
  Explorer
  18 days ago
  Thank you very much for your answer. I've tried to hold the button more then 30 seconds but still no luck. No LED is turning on on the side but the fan is still blowing. No luck. I will let the battery to empty and try again tomorrow. That you very much again for your answer
  - Choleni
    MVP
    18 days ago
    Hi JohnnyWRZ 🙂
    
    You said, you bought from Amazon and played only 10 hours.
    
    If you are still in the 30 day return window, send it back to Amazon, instead of using the warranty. You'll most likely get a refurbished headset if you claim your warranty.
    
    Just saying..... in case none of steve_40 suggestions works.😉
JohnnyWRZ
Explorer
18 days ago
Hi guys,
Thank you very much for your answers. Unfortunately I cannot send it back because I bought the headset in December and I played very less on it and now when I wanted to play again I faced this issue. I've already let it to empty the battery and tried to boot it but when I'm plugging the charger the fan turns on and that's it. No sign of life from it. I have to claim Facebook warranty. That's so a pity... If I know that quest have so issues I would've waited for the new stem VR but it is what it is. Thank you again for your advice.
- ziggymc
  Protege
  18 days ago
  Yeah, quest is buggy. It used to be good and stuff worked but then meta goes and introduced a lot more updates and added more bugs then features. Half of the time for me my controllers don't connect to the headset and I have to restart the headset to get them to connect.
  - JohnnyWRZ
    Explorer
    17 days ago
    That's a pity. I've played 10 hours from December until now and in the beginning I enjoy it but after around a hour I really had a big motion sickness and my brain refuse it to enjoy it anymore. Didn't returned then because it was a nice experience. But I'm thinking about 10 hours of playing in those months and the device already broken how will behave in over a year?!!?! To be honest I'm disappointed because I was really enjoying it before the device to go in that boot loop. Just discovered the teleporting in games :) and no more motion sickness. :)
    Today I've left the device by the post office. I'm really curious how long will this last until I'm receiving it back...
- daltonQM
  Honored Guest
  16 days ago
  Live chat with meta quest they can help.Same thing happened black screen even tho u bought it from amazon they just ask serial number and where u bought it from and they can check if ur eligible for replacement
  - steve_40
    Visionary
    16 days ago
    Well, yeah, he's already RMA'd his headset back to Meta 🤭.

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Problem with My Quest 3. Fan is blowing but not showing nothing on screen.

30 Replies

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