Forum Discussion

didigolf's avatar
didigolf
Honored Guest
2 months ago

Problema con el saldo.

Tengo en mi saldo de meta wallet 8.26$, me cambié a € y necesito gastar esos dolares para poder meter euros.

El caso es que no se como gastar exactamente esa cantidad ni me deja poder utilizarla + añadir lo que falte para comprar una app ya que actualmente tengo otra divisa.

Alguien sabe qué puedo hacer?

 

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I have $8.26 in my Meta Wallet. I converted them to € and need to spend those dollars to be able to add euros.

The thing is, I don't know how to spend that exact amount, nor can I use it or add what's missing to buy an app since I currently have another currency.

Does anyone know what I can do?

currency
Meta Account
Meta Quest
payment

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 months ago

    Hi didigolf !

     

    Thanks for reaching out to us. We know issues with your Wallet can be confusing and a little alarming, but don't worry! We're here to help.

     

    Since we're going to need to take a look at your account, we'll need to ask you some sensitive information, like your account details. As you can imagine, we don't want to do that in public where anyone can see, so if possible, we'd love for you to send us a private message here on the forums so that we can take a look and get this sorted out for you.

     

    You can PM us by selecting our name to get to our profile page, or clicking right here.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.

     

    We hope to hear from you soon!

     

  • Choleni's avatar
    Choleni
    MVP
    2 months ago

    Hi didigolf​ 🙂

    You must use vpn, set to any unsupported country or to US , so the store shows you the price in Dollar.

    You are probably not able to spend the exact amount, so you'll need another payment method which will be be used  for the rest of the price if you buy something that costs 9.99$ for example.

    After the wallet is empty, you can turn of vpn and fill the wallet with Euro.

    Maybe support has an easier way to deal with that....

    .......I'm  just telling you, in case they have not😉