Forum Discussion

Anonymous's avatar
Anonymous
5 months ago

Problems deleting Meta a/c

Hiya

Sorry in advance :-(

I'll try to keep it brief as poss.

Had Facebook acc for YEARS (linked to old email address that I no longer have access to) - Don't really use Facebook.

Bought Quest 2 few years back, set a/c up, that's not linked to my Facebook.  At some point, I've done something on headset (i think) and possibly created a meta acc that is linked to the Facebook profile.

Sold headset last year.

I set up new Facebook acc about 6 months ago, so now trying to delete the old Facebook acc, but can't because of the Meta link.

 

So in the Facebook page, gone to 'Settings & privacy' then 'Meta Accounts Center', then tried a few things, and I keep ending up at:

"You need to create a password for Ms Blahhhh

This account uses login info from your Facebook account (Ms Blahhhh) to log in.

You'll need a new password so you don't get locked out"

then a CREATE PASSWORD button.... which when i click on it, I'm taken to:

"Enter the confirmation code"

 

Problem is, its emailing the code to the email address I don't have access to.

 

I've tried adding a new email address and tel no to the Facebook acc, but can't see how I can get the Meta 'Create a password' code to go to that email add.

I have got to a screen that mentions "don't have access to this email address" or something along those lines, so I clicked that, but it then wants a serial number for a Meta device.  Which I don't have!  

I am planning to get a new headset but its probably going to be next year.

Also.  I do have another meta acc, that has all my purchased games on - i set this up when i bought the headset.  There is no history, friends, purchases etc on this acc I am trying to delete.

 

Can anyone advise how I can get round this, or how I can log it with Meta??

 

Many thanks

4 Replies

  • Anonymous's avatar
    Anonymous

    PS this is the Meta acc I am trying to delete.

    I am still signed in to the old Facebook acc that its linked to.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager

      Hi Ally,

       

      We understand you are encountering issues with being unable to remove the Meta account from your old Facebook account. We'd be more than happy to investigate this further and encourage you to reach out to us privately:

       

      Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

       

      We hope to hear from you soon and wish you a wonderful day!

  • Best option is to go directly through Meta’s account recovery support. 

  • Anonymous's avatar
    Anonymous

    Anonymous​  you might have a more positive result if you get in contact with support via whatsapp. Maybe even a real human.

    Get support | Meta Store