PTC v2.1: Both of my Quest 3 headsets are paperweights

Whatever Meta is trying to rollout has disabled both of my headsets. I just have  a grey screen. Multiple attempts to use software update tool \ factory reset are useless and don't help.

'Tech support' is no help. I explained it is highly unlikely that both my headsets crap out within a week of each other for no reason. Other than that Meta staggers their update pushes. Honestly I feel like this is intentional to make it harder to look like it's their issue. If they rollout an update,  but not everyone's headset is effected, then obviously not the update. Maybe everyone doesn't know they stagger the updates. 

This is not the first time. I have had to send back 2 headsets both failed due to their updates. The last one I just got back in October of 2025. It's now March, a few months later, and it's a paperweight with whatever update it has received. On top of that, I was not allowed to buy extended warranty on the replacement. Why? This replacement unit has nothing to do with the unit I just handed you . This one will be broken in 6 months time with the next update. So after the 12 month mark, and manufacturer warranty no longer in place, we are just supposed to buy another headset? How is that not a form of fraud. We bought something; now we can't use it because of something you did; and you won't fix it. 

....

Update: one headset has come back to life. Through some magic combination of either factory reset or software tool update one came back. Still no luck with the other after fresh factory reset and retry of software update