Forum Discussion

HippoRift's avatar
HippoRift
Expert Protege
5 months ago

PTC v81 Quest Pro Link connection randomly fails to establish

Since this update, randomly and intermittently...

I will try to set up a Link connection with cable, and the purple void will just come up and sit there endlessly or fail.  Or the at the settings menu, the system will simply refuse to acknowledge that there is a PC connection for me to use.

I end up having to reboot the headset and / or restart the Oculus service.

Nothing but problems for me with this update I'm afraid resulting in much wasted time and frustration.

11 Replies

  • HippoRift's avatar
    HippoRift
    Expert Protege
    4 months ago

    I have now had to resort to powering down the headset when I finish a PCVR Link session and powering it up, after I've booted up the PC, when I start another.  Not ideal, but at least this way I don't get the issue.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      4 months ago

      Hey there HippoRift, we came across your post and we wanted to provide a helping hand to you.

       

      We understand you are having a few issues after the PTC v81 update on your meta Quest Pro. We know how annoying these can be and how this affects your Metaverse experience. 

       

      It looks like you have resolved the issue but we would also recommend you to remove yourself from the PTC program to see if this fixes your issue as you mentioned the problems started after this update. 

       

      if you are still having an issues or concerns feel free to contact us via this link: https://metaque.st/CommunitySupport. 

       

      Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

      • HippoRift's avatar
        HippoRift
        Expert Protege
        4 months ago

        "It looks like you have resolved the issue".  Does it?  I meant it to "look like" I have put in place a rather inconvenient workaround, not a resolution.

        "we would also recommend you to remove yourself from the PTC program to see if this fixes your issue"  How would this fix my issue if it is impossible to revert to the previous version?

        Thank you, anyway, for your standard form reply (AI inspired, perhaps?).  It looks like you think it might be useful.