Forum Discussion

G_CDoc's avatar
G_CDoc
Honored Guest
3 years ago
Solved

Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.

I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone, I have even factory reset one of the devices. Still get the below message when I try to pair this device to any phone.

 

 

Any ideas on how to fix this?

 

Cheers

App(mobile)
Headset
Headset Pairing
  • RoastPork's avatar
    RoastPork
    3 years ago

    Hey y'all, Sideloading your Quest 2 is no longer necessary! There's been an update to the Meta Quest phone app that should resolve this issue. Make sure the Meta Quest app is updated to version 181.1, then factory reset your headset and try to set it up again. If you encounter any more issues after this, make sure to reach out to Support. If it works for you, give this a Kudos and let other people know! Thanks!

  • TheAntiSocializer's avatar
    TheAntiSocializer
    3 years ago

    Hey hey! Just wanted to update this thread with this solution since it seems we may have forgot to post it in here.

     

    For anyone having this issue, please try the following:

     

    1. Factory reset the headset
    2. Open the Meta Quest app on your iOS or Android device. Wait about a minute while a background update is automatically applied.
    3. Close the Meta Quest app.
    4. Factory reset your headset.
    5. Try to pair your controllers and headset as new.

    Note: Please be sure to check your Mobile app and Headset for the latest versions.

     

    If that doesn't work, we suggest hitting up the team with a support ticket. 

     

    Thank you! 

122 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    3 years ago

    Hey everyone, thank you all for bringing this issue to our attention. 

     

    We're currently in communication with our engineering team to get this issue nailed down, find the root cause and get this resolved. 

    We'd like to encourage everyone to share their experiences and any troubleshooting steps you've tried in this thread so that we can collect this valuable information for our teams.

     

     We greatly appreciate the feedback, as well as your patience while we look into this!

    • thekipper71's avatar
      thekipper71
      Honored Guest
      3 years ago

      Hi. Is there an update I’ve missed to the issue of the “update required “ issue? Thanks. 

      • TheAntiSocializer's avatar
        TheAntiSocializer
        Retired Support
        3 years ago

        thekipper71 No information as of yet bud. 😞

         

        I wish there were more I could provide but there hasn't been an update on the issue currently. Will stay posted in case anything comes up. 

    • Crick3t1969's avatar
      Crick3t1969
      Honored Guest
      3 years ago

      I’m having the same issue. I feel like with the money we’ve invested in the product, not to mention the all of the games we’ve purchased , new sets - complete- should be sent out . 

      • smilysmily's avatar
        smilysmily
        Explorer
        3 years ago

        Hi every bear with them also you mite need to make a new account for now as this worked for me and it paired no problem its worth a try 

  • Prazin5's avatar
    Prazin5
    Explorer
    3 years ago

    I’m having the same issue and so far nothing is helping. I called and they told me they were working on a repair and it should be available soon. Ug. 

    • Epiko123's avatar
      Epiko123
      Protege
      3 years ago

      I will give Meta Oculus Facebook back my Quest paperweight and they can send me a brand new Oculus Quest Pro. Even if it gets fixed eventually by that time it will be obsolete. Your welcome Meta for my investment into your new device.

  • Leo4eva's avatar
    Leo4eva
    Honored Guest
    3 years ago

    I'm having the same issue of "software update required" and it doesn't allow to go anywhere else. Are there any solutions to this issue? 

    • TheAntiSocializer's avatar
      TheAntiSocializer
      Retired Support
      3 years ago

      Leo4eva Sadly not as of yet.  We suggest just holding out until there is an email sent to everyone affected with any updates,

      • Crick3t1969's avatar
        Crick3t1969
        Honored Guest
        3 years ago

        How are we going to be notified? What if there’s no solution? This is too much money too be be just laying around

  • Glorwinger's avatar
    Glorwinger
    Honored Guest
    3 years ago

    Adding my Oculus to the list of "Software Update Required" so I get notified of a solution...

    • Epiko123's avatar
      Epiko123
      Protege
      3 years ago

      I will give Meta Oculus Facebook back my Quest 2 paperweight and they can send me a brand new Oculus Quest Pro. Even if it gets fixed eventually by that time it will be obsolete. Your welcome Meta for my investment into your new device.

    • Buck92's avatar
      Buck92
      Honored Guest
      3 years ago

      Adding account to list for an update. 

  • smilysmily's avatar
    smilysmily
    Explorer
    3 years ago

    At the min you will not be able to pair your old account with headset but I've just had am idea and contacted them and said I need a new account to be set up u do loose everything you have got so far put I used a brand new email account diff account name like it was my fist time using it I signed out of my old account and used new email set up and new name factory reset the headset and then switch of and on headset and hay presto I can not use my headset again on my new account hope this helps you out sophie YOU NEED FOR NOW TO CREAT A BRAND NEW ACCOUNT AND USE THIS ACCOUNT AS OLD ACOUNTS ANT WORKING 

  • BotrTex's avatar
    BotrTex
    Explorer
    3 years ago

    I bought this headset off of someone else, so it is not brand new. When I turn on the headset, it shows the meta sign. I really wish we had a time frame! I picked this headset up on September 7th and have not been able to get in since! 22 days, almost 2 weeks and I haven’t heard a thing from anyone beside everyone else saying they have the same issue

    • aewmazing's avatar
      aewmazing
      Protege
      3 years ago

      I'm trying to figure out how to get back up and running myself, so thank you so much for replying.  I think our scenarios are different.  My headset was new in January 2022, it worked really well until the middle of June, that is when I started troubleshooting with support.  My warranty clock is ticking, if you have an issue with a new device within 30 days you can return it to the retailer you purchased it from - that is the happy path.  Everything after 30 days is sketch as Meta/Oculus doesn't have a clear warranty process defined.   I am on my third headset with my original controllers, I can't pair the headset to the controllers or the headset to my app to update.  When I start my headset I get the Oculus logo, which I know from when my headset was working an update changed the logo to the Meta logo, so I thought maybe you had the same experience.  My support issue has been escalated to elite support, I am not eligible for a replacement because of the 30 day thing, and I am literally off line waiting for a development bug.  I am beyond frustrated, so thank you again for replying and listening.  If I get a resolution with this headset, I will send you an update and let you know.  Please let me know if you make any progress too.