Hi im having issues with my quest 2 headset. Displays boot up logo and recovery menu with no issues. When it completely boots up it goes black.flashes the menu intermittently then stays black. I already changed proximity sensor but same result. Thinking bad camera?? Any suggestions will be greatly appreciated thank you.
Hey manny12051988, thanks for reaching out! A black screen can mean a few different things, but not to worry, we have some troubleshooting for you to try.
First, you will find some steps here to check that the cable is good to go and your PC settings are correct. After this move on to the hard reboot;
To do this:
- Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
If the boot-up sound is not heard:
- Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
- Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
- Use the volume buttons on your headset to highlight Yes and press the power button.
Finally, if the hard reboot fails, try our easy-to-use software update tool.
If you are still having no luck after the troubleshooting, we recommend getting in touch with us over a private message. We will then need to gather some account information to see how we can help you further.
We hope this gets you back up and running, and thanks in advance for your hard work!
Thanks for reaching out so quickly. I already completed those steps.updated software through pc and did reset same issue.
Hey manny12051988,
Thanks for your quick response.
Thank you for trying the steps provided, now with the issue still lingering we would recommended for you to reach out to us privately as this way we can gather some information from you and we can provide you with a more tailored solution! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.
Next, click "Send a Message" to privately message us!
Please remember, you must be signed into the community first to send us a private message.
Hey there,
We just wanted to send a follow up message to make sure everything has been resolved.
If you still need assistance please don't hesitate to get in touch with us through PMs! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.
Next, click "Send a Message" to privately message us!
Please remember, you must be signed into the community first to send us a private message.
We hope to hear from you soon!
