So I've been having this problem where my headset dies and it flashes white on the side led and the inside is the dark grey you see when you don't have the headset on. And I have to hold down the power button for about 10-20 secs so it can fully power off. It's been occurring for 2-3 weeks and I want to avoid a factory reset as I have important data in the headset. Please help!!
Hi Spoot_the_artist,
Thank you for bringing this issue to our attention. It is definitely unusual for your Quest 2 to behave this way! We would like to investigate further, and for this we will require some information about your device and account that we wouldn't want you to disclose in a public space.
Please send us a private message to help you with this query. Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message". Please remember, you must be signed into the community first to send us a private message.
We hope to hear from you soon!
Which kind of info?
