Forum Discussion

DukeCondor's avatar
DukeCondor
Honored Guest
6 months ago

Quest 2: Left eye gone completely black or sputters out.

So today, my Quest 2 headset took a small fall off it's sitting spot and now my left eye is having a lot of troubles. I fear my headset is now proper busted.

So, the left eye on my headset is not lighting up and remains black when using the headset, essentially giving me only vision in the right eye.

Now, the left eye occassionally sputters back to life and I can see properly, but it's light/rendering flickers and slowly sputters away to a black screen again. I've noticed for a little bit, that some pressure on the left side of the headset would like... reactivate the left eye, however it doesn't stay for long and goes back to black the moment the pressure is gone.

Apparently, no one else has issues with one of their Quest's eyes going completely black, for everything because I have been search for hours for any solutions.

Note this happens on EVERYTHING. This is not just a "oh a specific app" even booting up the Quest I sometimes have just one eye, the right one. In the QUest home, I have one eye. In Quest Link, I have one eye. 

So, is this it for my headset then? I have nowhere that can do any repairs for it. Am I done with vr now, because I can't afford a replacement for it. The headset is completely toast now isn't it?

Headset
Meta Quest 2
Quest 2

3 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    6 months ago

    Hello Dukecondor!

     

    We understand you're experiencing issues with your headset following a recent fall, and we'd love to see what we can do to help.

     

    To explore possible solutions, we kindly ask that you reach out to us via private message, as we’ll need to request some personal details to proceed. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!  

  • Gokub's avatar
    Gokub
    Honored Guest
    5 months ago

    I have the same problem can you tell me what they told you to do about it

  • Anonymous's avatar
    Anonymous
    5 months ago

    DukeCondor​  a phone repair shop should have the skills and tools to have a look at the headset. It may be as simple as a ribbon cable coming loose after the fall.