Forum Discussion

wdadlivr's avatar
wdadlivr
Honored Guest
4 months ago
Solved

Quest 2 not updating to latest software

I have 2 Quest 2's and one updated to 79.1032 but the other one is still at 79.1028. I've done everything suggested (leave it powered on and connected to Wi-Fi, on a flat surface and don't block internal sensor), but it's been a week and no update. Is there something else I should be doing?

Quest 2
  • MetaStoreHelp's avatar
    MetaStoreHelp
    4 months ago

    Hi there wdadlivr,

     

    Thanks for the question, not to worry this is normal. We typically roll out updates in waves so it is normal that not every headset updates right away, your other Quest 2 will eventually receive the update but we wouldn't be able to provide a timeframe for this.

     

    We hope in the meantime you are having a great day and see you back in the Metaverse with us soon!

6 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hi there wdadlivr,

     

    Thanks for the question, not to worry this is normal. We typically roll out updates in waves so it is normal that not every headset updates right away, your other Quest 2 will eventually receive the update but we wouldn't be able to provide a timeframe for this.

     

    We hope in the meantime you are having a great day and see you back in the Metaverse with us soon!

    • steve_40's avatar
      steve_40
      Consultant
      4 months ago

      not to worry this is normal

      snafu 🤣🤣🤣

  • NomadsAnIsland's avatar
    NomadsAnIsland
    Rising Star
    4 months ago

    You just have to wait until the Update Server Gods feel it is time to update your headset.

    This seems to dispell the myth that updates are rolled out regionally. In some posts Meta is vehement that updates are not done regionally.

    Yet at other times Meta will say a the updates may not be released for your region. Actually this may not be a contradiction as it seems some features are not available for some countries/regions.

    • Choleni's avatar
      Choleni
      MVP
      4 months ago

      NomadsAnIsland​  

      They're definitely not rolling out regionally.

      Other users in my country (Germany) are getting updates earlier than me.

      I always thought they were rolling out on an account-specific basis... my Quest 2 and Quest 3 are getting updates on the same day.

      But apparently there must be also other requirements if wdadlivr​  isn't getting updates for both devices at the same time.🤷‍♀️

       

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        4 months ago

        Hi Choleni, some of our users are part of the Meta Quest Public Test Channel (PTC). This is where they get early access to the unreleased software version ahead of the public release. For more information regarding this, please click here.

         

        When a new software version is available, the download button should appear. However, if this is not the case, you can use our software update tool to manually update your device. Our software update tool can be found on our website.

         

        Please don't hesitate to reach out if you have any other questions or queries. We're always on hand to help!

  • steve_40's avatar
    steve_40
    Consultant
    4 months ago

    My Q3 headset is on v79.1027 and it says it is "up to date" 🤣.