Forum Discussion

a00x0.1's avatar
a00x0.1
Explorer
2 years ago
Solved

Quest 2 running slow

So when I’m downloading/updating games or try to shut down my headset, it runs really slow. The tracking is fine, but with downloading, updating or  holding the power button it’s really slow. The power menu has a delay and the download speed is 1,4KBs. I tried doing a speed test but that says I have 265Mbps. What can I do to fix this?

Meta Quest 2
  • MetaStoreHelp's avatar
    MetaStoreHelp
    2 years ago

    Hiya a00x0.1, a slow headset is not a fun headset. However, we would love to give you a quick troubleshooting step, to catch your headset up to speed! Can you attempt the following for us:

    To back up your data on the cloud first:

    1. Put on your headset, then hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
    2. Select Settings (gear icon).
    3. Select System, then select Backup.
    4. Select the toggle next to Cloud Backup to turn Cloud Backup on or off.

    Then please try factory resetting your headset by:

    1. Turn off your headset.
    2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
    3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
    4. Use the volume buttons on your headset to highlight Yes and press the power button.

    If the issue still persists, please don't hesitate to reach out to us via Meta Store Support, as we have more resources to assist you from there. We hope this information was helpful!

16 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 years ago

    Hiya a00x0.1, a slow headset is not a fun headset. However, we would love to give you a quick troubleshooting step, to catch your headset up to speed! Can you attempt the following for us:

    To back up your data on the cloud first:

    1. Put on your headset, then hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
    2. Select Settings (gear icon).
    3. Select System, then select Backup.
    4. Select the toggle next to Cloud Backup to turn Cloud Backup on or off.

    Then please try factory resetting your headset by:

    1. Turn off your headset.
    2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
    3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
    4. Use the volume buttons on your headset to highlight Yes and press the power button.

    If the issue still persists, please don't hesitate to reach out to us via Meta Store Support, as we have more resources to assist you from there. We hope this information was helpful!

    • a00x0.1's avatar
      a00x0.1
      Explorer
      2 years ago

      Is it ok if I hard reset my device?

      I’m scared that my data is not in the cloud, even if I backup

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        2 years ago

        We totally understand your hesitation with doing a factory reset, but we promise that if you enabled Cloud Backup like we suggested, your data will be saved to the cloud. If you're still feeling a bit scared, you can also go here to double check that your data is backed up. When you get there, please follow these steps. 

        1. Sign into your account
        2. From the left menu, click Cloud Backup.
        3. Use the search field to filter for any specific application, or scroll through the table to view which of your applications have Cloud Backup enabled.

        Let us know if you need anything else! 

    • a00x0.1's avatar
      a00x0.1
      Explorer
      2 years ago

      I’m still scared to, but that is only because I don’t know what will happen, so yeah it’s okay

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        2 years ago

        We get how you're feeling, but we promise doing the Cloud Backup will make sure your data is saved to the Cloud. We look forward to an update from you after doing the factory reset. 

    • Steven.Hypnolullaby's avatar
      Steven.Hypnolullaby
      Honored Guest
      2 years ago

      Yeah i had the same problem and i did the steps and its still going slow, what should i do?

       

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 years ago

    Hiya Steven.Hypnolullaby! We understand you are still having issues with loading your apps. Here are some additional troubleshooting you can try: 

     

    • Restart the Headset
    • If any changes caused this to start, undo these changes (Refresh Rate, Hand Tracking, Experimental Settings, etc...)
    • Log out and back into the phone app
    • Uninstall that application, restart the headset, and reinstall the application.
    • Factory Reset
    • Ensure your Wi-Fi is stable

    If you continue having issues with your apps, please reach out to us on private message. We are happy to continue assisting you with this! 

    • ImagineTrying04's avatar
      ImagineTrying04
      Honored Guest
      1 year ago

      I got the same issue and I've done all the steps but nothing was resolved 

  • Lisa1201's avatar
    Lisa1201
    Honored Guest
    2 years ago

    I’ve done factory reset three times ..I’ve uninstall and reinstall apps and  the system is still running slow. And I cannot access some of the apps.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      2 years ago

      Hi Lisa1201! We see that you are having an issue accessing your apps after the troubleshooting steps were to no avail for you! We would love to help, could you send us a private message regarding the issue? To contact us via PM, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.​

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    1 year ago

    Hey there ImagineTrying04! Having a Quest 2 that runs slow is no fun! We'd love to look into your possible options. In order to do so, please reach out to us in a PM and we will be happy to dig deeper into this issue! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. ​

  • abkbabymafia's avatar
    abkbabymafia
    Honored Guest
    9 months ago

    How can I get mods in bonelab as of 2025 mod.io doesn't work, it doesn't even show me that option. Vr station doesn't work cuz it keeps saying this stupid "pls select another file for your privacy" bs and Google doesn't help either.