Solved
Quest 2 running slow
So when I’m downloading/updating games or try to shut down my headset, it runs really slow. The tracking is fine, but with downloading, updating or holding the power button it’s really slow. The pow...
Hiya a00x0.1, a slow headset is not a fun headset. However, we would love to give you a quick troubleshooting step, to catch your headset up to speed! Can you attempt the following for us:
To back up your data on the cloud first:
- Put on your headset, then hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
- Select Settings (gear icon).
- Select System, then select Backup.
- Select the toggle next to Cloud Backup to turn Cloud Backup on or off.
Then please try factory resetting your headset by:
- Turn off your headset.
- Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
- Use the volume buttons on your headset to highlight Factory Reset and press the power button.
- Use the volume buttons on your headset to highlight Yes and press the power button.
If the issue still persists, please don't hesitate to reach out to us via Meta Store Support, as we have more resources to assist you from there. We hope this information was helpful!
