Forum Discussion

Anonymous's avatar
Anonymous
2 years ago
SolvedApproved

Quest 2 Stuck Loading Into the Desktop Application

I've been using my Oculus for almost a year and a half now and I've had to troubleshoot it about every time I've had to connect it to my PC. Eventually, it works and I can hop on and play whatever PC...
Air Link
cable
Can't Connect
connection
Desktop App
help
Meta Quest 2
Oculus Application
Quest 2
  • Anonymous's avatar
    Anonymous
    1 year ago
    Approved

    I honestly forgot this thread existed. I was able to fix the problem; however, it was not in the way I wanted to. I couldn’t find the issue source in my system. Something in my software either didn’t like other softwares or I deleted something I shouldn’t have elsewhere. Regardless, because I couldn’t find the issue, I had to factory reset my entire PC. I lost a lot of files, but I was able to redownload most things back. It’s not the best solution, but it was mine.

ItsNoodIes's avatar
ItsNoodIes
Protege
2 years ago

This sucks, I hate when you are ready to get down on some good VR gaming everything goes wrong with your equipment and the time you were ready to game is spent troubleshooting issues.

From what you said, it sounds like everything I would have also tried. When I get to the point you are at I ask myself, why did I just spend two hours futzing around trying to fix this and still it's not working when I could do what I know will most likely fix it in under 30 minutes. So lately this what I do and it has solved everything:

 

First uninstall the app from your PC, do make sure to back up any of your PC VR games and their saves. Normally I just rename the oculus folder to OculusBAK. Then uninstall the Meta application from your phone. Restart your PC, make sure to actually reboot, not just turn it on, do an actual restart to make sure it is fresh. Then reboot your phone. Now on your quest hold the power button while holding the volume down. When it boots up, in the menu, choose factory reset. Then once it boots up, hold the power button in till reboots. Now follow the setup in the headset. Install the Meta application on your phone. Once you setup the phone and the headset to the phone, reboot them both again. Then install your PCVR using the cable your headset came with. Once this is complete setup all your other apps. Now the last thing I do, while connected to PCVR is copy everything under that OculusBAK folder to the new oculus folder again while you are connected. It will tell you it cannot overwrite some files, that is okay, click skip when this happens.  This has always fixed any issues I have ever had. Yes it sounds like a lot, but think of how much time you can spend troubleshooting. I've lost countless hours. I do the same thing when I have crazy PC issues too. Seems to be quicker and easier to just nuke it and start over then troubleshooting for hours upon hours.

 

Hope this helps,

James 

Anonymous's avatar
Anonymous
2 years ago
Approved

It still won't load into the Quest Link after trying your method. I think something might be wrong with my headset after these years.

I get these error messages and sometimes the app tells me there is a general problem with my headset. I don't think its the software anymore.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 years ago

    Hey there, Anonymous. Thanks for bringing this to our attention. We truly appreciated the steps you have been able to complete to get running smoothly on PCVR, so we'd love to continue taking a further look. While we're not able to assist regarding Steam VR concerns, we do want to make sure you're able to launch our software without any issues. Even though these steps may have been completed, we'd like to confirm the PCVR app was uninstalled, removing the following: 

     

    1. Disconnect the Link cable from the computer
    2. Disconnect your computer from the internet
    3. Backup any necessary content
    4. Reboot into Safe Mode
    5. Uninstall the Oculus PC app using the Control Panel
    6. Delete all Oculus folders from the following folder:
      • C:\Program Files
    7. Remove any Oculus folders from the following locations:
      • C:\Users\YourUserProfile\AppData
      • C:\Users\YourUserProfile\AppData\Local
      • C:\Users\YourUserProfile\AppData\LocalLow
      • C:\Users\YourUserProfile\AppData\Roaming
      • C:\OculusSetup-DownloadCache
      • Note: The AppData folder is usually hidden. Use these steps to access AppData.
        1. Press Windows key + R to launch the Run dialog window.
        2. Type %AppData% in the Run box and click OK or press Enter
        3. File Explorer will launch to the AppData\Roaming subfolder.
        4. Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.
    8. Restart your computer in normal mode
    9. Reconnect your computer to the internet
    10. Install the Oculus PC app again using the setup tool from our website here
    11. Reconnect the Rift/Link cable and re-test the headset
    • Anonymous's avatar
      Anonymous
      2 years ago
      Approved

      Still nothing, I just ended up getting a new headset. I wish this troubleshooting helped, but thanks for the replies and the help.

      • Anonymous's avatar
        Anonymous
        2 years ago
        Approved

        Update: My brand new Quest 3 won't even connect to the Quest Link via cord or Air Link. I don't know what's wrong with my software. I've done everything we could think of....

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    2 years ago

    After reviewing these steps, if done prior, and still experiencing this issue, do let us know! We'd next like to make sure your USB power settings and USB selective suspending is not active on your PC.