Quest 2 won't boot after updating to v79
updated my quest 2 to the new firmware version a couple weeks ago and ever since i haven't been able to use it every time i try to boot it up it shows a firmware update thingie with a progress bar t...
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That's not good, I hope you get it resolved. Maybe when it goes to grey screen, leave it like that for a couple of hours and see if something happens ?? You didn't mention factory reset. Did you try that ?
i did try leaving the quest like that for a couple hours (almost a day even) but it didn't seem to help :(
also, yes, i've tried factory resetting it multiple times, but nothing seems to bring it back to life, guess i'll have to keep sideloading the new updates until one of them fixes it
Good luck..fingers crossed you get it fixed. These updates are causing chaos for some people.
Hello wonderloof!
We came across your post and we wanted to make sure that you can get back into the Metaverse as soon as possible. We would like to provide you with a few easy steps that could prove to be a solution to your issue:
- Before doing anything, make sure you have backed up all the data from your headset!
- Remove the Elite strap if available and any third-party accessories from the headset.
- Download the Meta Update Tool and run it on "Repair" to find any possible issues with the update.
- Ensure that you are using a high-quality USB-C cable capable of data transfer for connecting your Meta Quest headset to the computer. The cable provided with your headset will suffice.
If after these steps you find yourself struggling with the same issue, do not hesitate and send us a private message by clicking on our profile picture or through the following link: https://www.meta.com/help/support/
We'll be keeping an eye out for updates on your case!
There's no such thing as a "Repair" function on the Meta Update Tool, could you be more specific?
I've tried reaching out to the support but it was of no help
