Hello, My Quest 2 will not turn back on. The white light on the front is solid but the power or volume buttons dont seem to do anything. The screen is black. I've tried holding the power button down without success. Has anyone experienced this? Is there a hard reset combination I need to press?
To perform a factory reset using your phone:
To perform a factory reset using the headset:
When I turn on the quest it shows the USB Update Mode but when I press the power button it doesn’t do anything. It’s just stuck like that and it won’t connect to my phone or my controllers
Hey there THESEANWAY! We would love to get you back to enjoying those fun games and apps as soon as possible! Thank you for providing us with that screenshot as it was very helpful. What troubleshooting steps have you attempted so far? We recommend completing a factory reset using the steps provided in this link. Let us know if this helps! If you are still experiencing issues after attempting a factory reset, please reach out to us in a PM and we will be happy to dig deeper into this issue! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Hey there! Do you still need help with this? If so, please let us know and we'll pick up from where we left off. Thanks!
Unfortunately I have tried everything and contacted support directly and I need to send my brand new quest back I have requested a full refund as a replacement will be a refurbished one
Just got my brand new quest 2 and it won't turn on at all. Plugged the charger in and no lights at all. The charger is working cause it will charge my phone. But nothing from the quest........
Hi Morbria! We can understand how this can put a damper on your new Quest 2. No worries, we're here to help out and get you into gaming! We'd like you to use the charger and cable that came with your Quest 2 and let it charge for at least 2 hours. If it still won't power on, please try the following:
If you're still encountering issues, please PM us here or reach out to our email and chat teams HERE. We'll look into this further with you. Thanks!
Have the same problem with my brand new one. Bought it brand new still in packaging from a friend and having the exact same problem
Same here please help
How can the Bluetooth turn on if my oculus cant
Hey here, ttvelement, and thank you for reaching out to the community with your issue! Could you give us a bit more context for what you are experiencing? If you're having some difficulty getting your device to power on, were you able to try the steps that we sent above? Did they make any change in your symptoms? Please let us know when you can, we would love to assist you!
Yea mine is doing that too but idk what to do about it I have don’t every thing
I have to and mine still don’t work
Try to hard reboot (hold the power button for 30 seconds). My brother had the same problem.
