Quest 3 Arm broken

Hi there Rune3D,

We can see that the left hinge on your Quest 3 has been detached, we would like to take a closer look at this for you.

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We look forward to hearing from you, so that we can look for solutions for you.

Hello im having the exact same issue every function works except the headset arm got dislocated or charging port pushed in and i wanna know if you were able to fix it and if yes how? I tried contacting meta support before but i didnt get a help at all.. 

My son's has the same issue when he was taking it off his head, we've started two cases and no one has helped us find a replacement part or how to replace it or offered to replace it for him.  Right now it's a $600 brick sitting in his room.

Left hing is broken due to poorly designed plastic part inside. Meta does not offer repairs. 

if in warranty, meta will issue a replacement.

If out of warranty, they will sell a refurbished unit for little bit less ( a discount of 40$).

you can buy a refurbished unit https://www.meta.com/quest/quest-3/refurbished/

3rd party will fix it for 170$ or less (https://www.fixmyoculus.com/s/shop)

i am very upset purchased my unit openbox.. it broke on first workout. So upsetting meta needs to address the issue! The out-of-warranty replacement is a scam, you pay almsot full refurbished price, they take the unit back fix  the little plastic ring and resell it again for double the profit.

I feel that users need to know about this design flaw and meta needs to do more for it.. support will pretend that this is not so common

The same exact thing happened to mine. After only having it for a week it was a Christmas gift for my son and he’s pretty upset. It seems to be a design flaw with the new meta-quest three. When I reached out to support, they basically said there’s nothing they can do and they don’t make those pieces to replace. I don’t know. This just does not seem fair to me. It was clearly a design flaw if it keeps happening to others. I feel like this is a lawsuit waiting to happen.

I actually got mine replaced since it was still on it's last month of warranty (Timing couldn't be more close. LOL)
If anyone here still has a Quest 3 that's still under it's 1-year warranty, I'll always recommend this option. Even though MetaQuestSupport is notoriously unhelpful...

In case if warranty doesn't work, my backup plan was was this:

Dig out all of the debris with a pair of tweezers and a vacuum so that the debris doesn't have that annoying rattle whenever I put it on my head. Then Make sure the arm sits in a position so that that the charger is still easily accessible, without stretching the audio cable (They really don't give you much room).

Get some zip-ties, and zip it back together, tightly, and trim off the excess with a pair of scissors. That way I don't risk making it unfixable with duck-tape or E5000 glue.

If the audio cable inside the arm actually snaps: there's a 3.5mm jack on the opposite arm of the headset. I would've just gotten a cheap pair of earbuds for $15 and just make that the new audio system. 😂 You can also use Bluetooth earbuds, but I hate those.

At that point you'll just have to cope with it being broken... Just DON'T ever move the arm. DON'T take out the headphones, and DON'T EVER lay down with it again.

Or heck, just break it off, make your own headstrap out of duck-tape, and use headphones. But the part in that stupid arm that you REALLY can't replace is the USB-C charginge port. If you can't access that, and if it's not taking a charge.... At that point, you're officially boned. You'll NEED to get it repaired by a 3rd party electronic repair shop, which will cost $100+ instead of $10-20.

Of course, I think the reason why the stupid thing broke was because I used the Kiwi headstrap instead of the standard cloth-strap that comes with the Quest 3. The truth is, that headstrap does do it's job, it's just that when you install the Kiwi headstrap and lay down with it: Your head puts pressure on the tightening knob, located on the back of the head: Which causes stress on the arms, causing it to eventually tear itself apart from main headset. I currently use the cloth headstrap and have laid down with it several times. Works just fine! I'm not going to take it outside, or hop on a roller-coaster with it on my head, just be reasonable with it. lol

Hope this helps. I love my Quest 3, but It's ridiculous how unhelpful this site and community is. Especially in terms of offering help and answers to a problem that involves this WELL-KNOWN DESIGN FLAW...
 MetaQuestSupport 

We have the same issue. Totally seems to be a design flaw as the plastic pieces and wire which attach the speaker arm to the headset are far too delicate to withstand even the slightest accidental hit.  Frustrating 😞 

It's a design flaw. The guy who owns the 'Fix My Oculus' brand confirms it.