Quest 3 battery is charging too slow and draining too fast

UPDATE V2

I charged it using the extended battery and voila, the charging works as intended (?????) for some reason the issue is in the 67 W charger????? I need further explanation for this because it is recently happening, I charged my other devices like phones and it worked fine.

(EDIT)

It still does not work using the 67 W charger. The charging works by plugging a lower watt charger such as 5W and 15W (my third-party strap extended battery)

leave it charging as long as you can and update using the meta update tool or factory reset the headset as a recent borkdate has caused many charging issues.

Hey Wendygdev. 

Having power issues is not the experience we want for our customers, let me see what we can do.

We can only guarantee you compatibility with official Quest chargers and battery packs, however we have some troubleshooting issues for you to try.

1. Attempt to charge the headset for 2 hours.
2. When used, Quest 3 will consume power faster than it can charge. The headset must be left powered off or in a sleep state during charging.
3. Computer USB ports will not provide sufficient power to charge the Quest 3, resulting in a very slow charge or failure to charge at all. The headset must be connected to a wall outlet using the provided power adapter
4. If you have another Quest 3 power adapter (such as from a second headset) can you try the other power adapter.
5. If a known good Cable or Charger resolves the issue, no further troubleshooting is required.
6. Are you using a facial interface accessory? If so, can you attempt to charge the headset again without the facial interface accessory. Some facial interfaces may block the proximity sensor which can impact the power of the headset.
7. Are you using the Elite Strap with Battery or any third-party accessories? If so, can you disconnect the Elite Strap with Battery or any third-party accessories and try charging the headset again.
8. Try charging from a different source (another wall outlet), preferably one on a different circuit.
9. If using a splitter, power bar, or extension cord try removing it and plug directly into the wall outlet.
10. See if the headset will load the boot screen and then exit out:
11. Hold the power and volume (-) buttons on the headset down simultaneously until the boot screen loads.
12. Exit and reboot the headset.

Just give these steps a try and see how we go, after this we can try other things.

That's great !😁 Battery charging is always a bit of a mystery ! ,lol. Might it have been the wall socket you used. And you know those extension cords, the outlets of those are often of lower power than plugging directly into the wall socket itself. Anyway, I'm glad you can use the fast charger !