Forum Discussion

Asparuhh's avatar
Asparuhh
Honored Guest
14 days ago

QUEST 3 black screen

It's been an hour since I bought VR and started using it, and suddenly my screen went black and then it won't turn on at all. I tried many methods, there is sound, but there is no image, the sensor is working, but it did not give an error because of masking. I also updated manually. Can anyone help me with the solution?

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hey Asparuhh

     

    Sounds like you've ran into s little trouble. This isn't the first impression we'd like to have. 

     

    Here you will find a very useful article regarding the trouble you're having, it will include steps you have already tried so just skip what you've tried and try out what remains.

     

    If you're still having trouble after this we would love you to PM us.

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Thanks.